Author Topic: Auto-renewal and order ID  (Read 517 times)

0 Members and 1 Guest are viewing this topic.

Offline Sofia54

  • Newbie
  • *
  • Posts: 6
Auto-renewal and order ID
« on: April 14, 2021, 12:54:42 AM »
Hello,
I'm trying to block Avast auto-renewal.
I thought I had succeed few months ago(email from support@help2.avast.com where my subscription "was alrealdy cancelled").
Unfortunately, i notice a schedulated new charge (picture)

I lost my activation email, and i need the order ID number, to ask for auto-renewal stop.

Thanks

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 7092
  • When you think you know, Think Again
Re: Auto-renewal and order ID
« Reply #1 on: April 14, 2021, 03:30:58 AM »
Try this:

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/ADU v.21.4b/SANDBOXIE/HotSpot Shield
 Avast Mobile Security (Android)

LAYERED SECURITY SOFTWARE