Avast not working properly atfter update

[Reiner]

High,

I did an update on Avast last night and since then have some problems.

Now I have 4.7.936 and the following problems:

I have a file with a test virus. With the last AVAST version, every time I clicked on the file,
a warning poped up, AVAST played the Warning-Sound-File and showed me a dialog,
whereher I could choose what to do with the file.

Now, with the new version, I get the "Blue-Red on Yellow" pop-up, telling me that AVAST
found a virus and thats it. No dialog-window asking me what I want to do, no sound
telling me that there is a virus!

I uninstalled AVAST, rebooted and reinstalled - that didn't solve the problem.

Any ideas how I get Avast back to "normal" functionallity?

Thanks

Reiner


PS:
In the log I get:

14.01.2007 21:37:43   Reiner   1712   AAVM - scanning error: CallGuiVirusProc: unhandled exception!, 00000000.

every time I try to scan the file!

[Lisandro]

I have a file with a test virus. The last version, every time I clicked on the file, poped up a warning, played the Warning-Sound-File and showed me a dialog, her I could choose what to do with the file.

The virus dialog...

Now, with the new version, I get the "Blue-Red on Yellow" pop-up, telling me that AVAST found a virus and thats it. No dialog-window asking me what I want to do, no sound telling me that there is a virus!

Isn't this the popup message right above the system tray area (near the system clock)?

As a workaround, to now see the messages, add the file to the Exclusion lists:

For the Standard Shield provider (on-access scanning):
Left click the 'a' blue icon, click on the provider icon at left and then Customize.
Go to Advanced tab and click on Add button...

For the other providers (on-demmand scanning such as the screen-saver or the Simple User Interface):
Right click the 'a' blue icon, click Program Settings.
Go to Exclusions tab and click on Add button...

You can use wildcards like * and ?.
But be carefull, you should 'exclude' that many files that let your system in danger.

[Reiner]

Maybe you misunderstood me.

I want AVAST to show me the virus dialog! Since the update, it is not shown anymore.
How can I get the dialog back?

Yes, the popup is right above the system tray area, thats OK.

But that the virus dialog and the sound are NOT working anymore.

Reiner

[Lisandro]

Maybe you misunderstood me.

No... we're talking the same...

If you boot the computer, will the first time on next boot work properly?

[Reiner]

Just rebooted the computer, no changes.

Just the Blue-Red on Yellow warning.

No sound, no dialog.

Sorry


And the same error in the log-file

[Reiner]

Sorry,

the error in the log is a bit different:
14.01.2007 22:39:24   SYSTEM   2016   AAVM - scanning error: CallGuiVirusProc: unhandled exception!, 00000000.

[Lisandro]

Reiner, I need Alwil team support... can't imagine what's wrong... 

[Reiner]

OK,

I'll check back tomorrow.

Look at http://forum.avast.com/index.php?topic=25983.0
it seems to me, that I'm not totally alone, at least concerning the sound.

Thanks

[Reiner]

Just performed another test:

I right-clicked on the test-virus-file and had it checked doing a check with the
explorer context-integrated virus scan. There I get sound and the dialog box pops up.

If I do a right-click and then select "file properties" I just get the Blue-Red on Yellow warning.
No Sound, no dialog box.

Maybe that helps

Reiner

[Reiner]

Update to the newest release this morning.

No changes, still no sound, no dialog!

Reiner

[BJ_GeOrgE]

can u post the URL to download the test file so i can see the problem and understand what's wrong?

thnx

[Reiner]

Just use the eicar test virus file.

E.g. from Trendmicro: http://de.trendmicro-europe.com/enterprise/security_info/testfile.php

It is not a problem with the file. A "real" virus file I have, shows the exact same behaviour.

I get the message above the taskbar, but no sound and no dialog box asking me what to do.

If I scan the file directly with avast (via the explorer contex menue) there is sound and the dialog box pops up.

Reiner

[igor]

Stay tuned, please... an update is coming soon.

[Reiner]

When about?

I'm just curious ...

[igor]

Please check the new build:
http://forum.avast.com/index.php?topic=25697.msg212717#msg212717
and let us know if it helps...
Thanks!