Help! I have twice attempted to install (I completed registration screens & submitted) subject program on my laptop computer. In both instances, after successful installation (according to the setup file) my computer is completely locked up and I am unable to get beyond the desktop screen. I am able to move the mouse cursor but nothing happens when I click on any desktop icon--"Start", "ALWIL" or any of my icons for various applications! I have rebooted the computer several times after installation but it always returns to this same "lock-up" condition. The only way I have been able to get the computer operational again is to reboot the computer in "Safe" mode and do a "System Restore" to a time prior to installing your software. Do you have any idea(s) as to what may be the problem--or is the software just incompatible with this computer?
The specifications on this system are as follows:
--Windows XP operating system
--Attempting to Install (Avast version 4.1)
--Version of VPS file--Unknown--Unable to open program after installation
--Compaq Laptop Computer, Intel Celeron 1.8GB, 512 MB PC 2100 DDR 266 MHZ RAM
--Dial-Up Internet Connection, MSIE 6.0 Browser
--Outlook Express 6.0 E-mail Client
--Other Security Software--Norton Anti-Virus program "disabled" before Avast 4.1 installation
--Did 2 different downloads of Avast 4.1 "Setupeng.exe" file; Installed each time--same result--system lockup
--No other error messages appear--gray ball icon for Avast software appears in "System Tray"
Any help/advice you can give me regarding this problem would be appreciated.
Thanks