Author Topic: Overwatch having trouble launching with Avast 21.3.2459 (build 21.3.6164.652)  (Read 909 times)

0 Members and 1 Guest are viewing this topic.

Offline Joe834

  • Newbie
  • *
  • Posts: 3
Since the April 14th Avast software update, Overwatch shows black screen upon launching and it takes very long time for the game to open & when it does fps is awful.

The only method to solving this problem is by disabling all Avast shields while the game is running. I've tried unninstaling Avast & then installing a fresh version but it only helped temporary and it

was problematic again.

Saw that this problem was reported by some users here a couple of years ago:

https://forum.avast.com/index.php?topic=218612.0

https://forum.avast.com/index.php?topic=201784.0

Fix this Avast or i'm gonna be forced to switch to another anti-virus software like Bitdefender.
« Last Edit: April 16, 2021, 03:30:58 PM by Joe834 »

Offline antopreggo

  • Newbie
  • *
  • Posts: 3
Hello i  have the same exact problem with diablo 3.i press play from battle net and it doesnt connect to server  ,screen frozes and eventually crashes.I did same as you reinstalled avast  ,the first time it launches well but then again  the same 

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 71187
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
Win 8.1 [x64] - Avast PremSec 21.7.6459.IBC [UI.658] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 92.0 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Jeuffrey

  • Newbie
  • *
  • Posts: 7
Hello there, I pointed it out here https://forum.avast.com/index.php?topic=260771.0 - problem #3
Try running x86 version with shields up (under settings "launch 32-bit")
Problem is not with the game itself but with Avast since last update.

Offline Joe834

  • Newbie
  • *
  • Posts: 3
Hello there, I pointed it out here https://forum.avast.com/index.php?topic=260771.0 - problem #3
Try running x86 version with shields up (under settings "launch 32-bit")
Problem is not with the game itself but with Avast since last update.

Unfortunately, Overwatch is only in 64-bit unlike Diablo.

Offline Blue13

  • Newbie
  • *
  • Posts: 2
solution i used in windows 7 (edit : finally won't work)

- restart in safe mode
- use the avast uninstall tool

- restart in safe mode
- in command prompt search for all avast files (dir avast*.* /s), if find delete them in files explorer

- restart in normal mode
- install avast (free version) with offline installer

- restart in normal mode
- update virus base if needed

Launch battle.net and overwatch, everything work fine

Edit : NO THAT WON'T WORK

on first launch of battle.net + overwatch all work fine

but after leaving battle.net + overwatch, and launch them again

the problem is coming back, no access to servers

(sorry english not my native language)
« Last Edit: April 19, 2021, 09:21:21 PM by Blue13 »

Offline antopreggo

  • Newbie
  • *
  • Posts: 3
The only temporary solution that i found on blizzard forums is to disable rootkit detection or behavior shield.That is for avast free and windows 10.               

Offline PDI

  • Avast team
  • Full Member
  • *
  • Posts: 135
Hi,

the temporal fix was released in the VPS yesterday.

Can you let us know if the issue still persist when the AntiRootkit is enabled?

Thanks,
PDI

Offline Blue13

  • Newbie
  • *
  • Posts: 2
I have launch Battle.net & Overwatch and played team online games without problem.

To be sure I do this 3 times after quitting Battle.net and Overwatch and launch them again. The 3 times I played online games without problem.

Before doing this I manually updated to the last version of Avast virus base.

(Windows 7 x64, Avast Free, AntiRootkit On,  behavior shield On)

Offline Joe834

  • Newbie
  • *
  • Posts: 3
Hi,

the temporal fix was released in the VPS yesterday.

Can you let us know if the issue still persist when the AntiRootkit is enabled?

Thanks,
PDI

Yes, Overwatch works properly now with all of the 7 shields enabled.

Thank you very much for this fix.  :D