Author Topic: Enhanced Firewall cannot be activated in 21.3.2459  (Read 1039 times)

0 Members and 1 Guest are viewing this topic.

Offline Goldfisch

  • Newbie
  • *
  • Posts: 3
Enhanced Firewall cannot be activated in 21.3.2459
« on: April 16, 2021, 04:42:34 PM »
Since yesterday upgrade to 21.3.2459 the enhanced Fire Wall of APS is not active any more.
Warning "You are not protected" appears.
It is not possible to activate the FW manually.
If I run a Smart Scan, the problem is identified and seems to repair (they say: you are now protected by the enhanced FW), but afterwards the FW is still deactivated.
I tried to repair the installation (deinstallation and re-installation), but no result.
I am running it on Windows 7 Professional. Window's own Fire Wall is active.
What can I do? Can you fix it for me.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Enhanced Firewall cannot be activated in 21.3.2459
« Reply #1 on: April 17, 2021, 11:36:01 AM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Goldfisch

  • Newbie
  • *
  • Posts: 3
Re: Enhanced Firewall cannot be activated in 21.3.2459
« Reply #2 on: April 17, 2021, 01:51:20 PM »
- Windows 7 Professional (64 bit). Window's own Fire Wall is running. Last Windows security update is Windows antimalware tool v5.88(KB890830) on 2021-04-14
- Not aware of any. Adblock Plus and Ghostery are running.
- I think Kaspersky, but that was years ago and since I installed Avast their FW was running without any problems.
« Last Edit: April 17, 2021, 01:56:02 PM by Goldfisch »

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Enhanced Firewall cannot be activated in 21.3.2459
« Reply #3 on: April 17, 2021, 01:59:27 PM »
First, be sure to get rid of all remnants of any prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Goldfisch

  • Newbie
  • *
  • Posts: 3
Re: Enhanced Firewall cannot be activated in 21.3.2459
« Reply #4 on: April 17, 2021, 04:15:39 PM »
Worked smoothly, thank you very much!

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Enhanced Firewall cannot be activated in 21.3.2459
« Reply #5 on: April 18, 2021, 07:46:35 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0