Trojan Problems

[Kita]

I have a Trojan on my pc, (Win32:Zlob-TZ [Trj]) and when it was found a window popped up, giving me 3 options. In bold it says RECOMMENDED ACTION: MOVE TO CHEST
When I select the move to chest option, It says CANNOT PROCCESS. VIRUS CHEST SERVER NOT RUNNING. RPC COMMUNICATION FAILED.
I was wondering what that means and what I could do to fix the problem.
Also, if anyone has any tips for removing this virus that would be greatly appreciated.

[XMAS]

Hello

Are you running another AV with avast?
Have you ever had another AV installed and if so what and how did you remove it?

Please try repairing avast! installation:  Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the pop up window (Repair) (you need to be online to do the repair)

And then try a boot-time scan.

If that doesn't work try, uninstall, reboot, install, reboot.

[Kita]

Yes, although its not currently running, I do have adaware on my system. I shall try that and see what happens though. Thanks.

[DavidR]

A boot-time scan as mentioned should be OK as it is done before windows loads so I think the RPC error shouldn't be an issue.

Usually associated with ZLOB detection.
A new tool available from Rubber Ducky here http://www.malwarebytes.org/rogueremover.php

Also - This one has a combined removal tool with instructions, http://siri.urz.free.fr/Fix/SmitfraudFix_En.php