- Which OS are you using? Is it up to date?
Windows XP sp2, all up-to-date.
Using IE7 (the same occurred with IE6 previously)
- Do you use a firewall? Which one?
Windows Firewall and the same occurs with it set to off.
- Do you have any other antivirus installed in your system?
No
- Any other security programs that could interfere?
No, only "Dell help" maybe?
- Any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'.
Went through them all. I could only find one error that occurred twice, but weeks apart, but perhaps unrelated?
Event Type: Warning
Event Source: avast!
Event Category: Client
Event ID: 90
Date: 12/17/2006
Time: 9:45:33 AM
User: N/A
Computer: XPS
Description:
Function setifaceUpdatePackages() has failed. Return code is 0x20000011, dwRes is 20000011.
- When does it happen?
It's difficult to reproduce on command. It happens while browsing the web, sometimes within minutes of opening the browser. It happened this morning, but tonight I tried for 1/2 an hour to make it happen again and couldn't.
Automatic updates are set to "manual". Everything else is on the default settings.
The next time it happens, perhaps I can take a 'snapshot' of what is running.
Can you recommend a program to do this?
Thanks