Yes, well, I'm sure the revolution will be glorious, but in the meantime we need the analysts to respond to current threats using the current technology, in a timely manner. Otherwise, friendly forum or not, people will shy away and look to other solutions. In the end, we need a degree of confidence that the 'back room boys' are 'on the ball'.
Remember, al, Norton is not the alternative most will look at. There are many others, from a similar 'stable' that get good results and good reviews currently. Don't get me wrong, I DO like avast - my confidence though has dropped a couple of notches due to the number of 'missed detection' posts in this forum. Some of those should not have occured - they are current, well known threats that other AV's are picking up.
Jeremy