Hi,
Our company develops several software in Delphi language (RAD Studio). At our partners, the AVAST FREE version finds IDP.GENERIC virus almost every time after installation, so it quarantines it. It is a very annoying behavior as our programs are of course virus free. There are times when we release a new version several times a week and AVAST randomly either quarantines it or not. What can we do? Our customers are very nervous and annoyed. Many people are already thinking about choosing another software if the phenomenon does not go away, because this only happens with our software and the eSzemélyi Kliens software manufactured by ID&Trust in Hungary. The operation of AVAST interferes with the work of our customers (they cannot start the program because AVAST quarantines it) and harms us by constantly marking a program that is guaranteed to be non-viral as false positive. When restored from quarantine, it often happens that the shortcut is not restored, so the intervention of our company is always necessary to restore the original state. If customers choose other software due to a malfunction of AVAST, AVAST will cause material damage to our company. How to fix this malfunction? Will AVAST pay for the material damage caused to us?