Come back to avast! problem with mail scanner

[JojoFrench]

Hello !
I have downloaded avast! again, after use of F-Secure. With F-Secure, i haven't got any problem with mail scanner.
But In avast! free, i cannot receive emails correctly my POP3 server "doesn't respond."
I am using "Orange" (wanadoo) provider (in France). I use A POP3 server. Does Avast! Mail scanner allows scan of POP3 mails?
Thanks!

[DavidR]

What is your firewall ?
Does it allow access for ashMaiSv.exe the avast email scanner ?

[JojoFrench]

My firewall is "Ashampoo Personal Firewall" and i've allowed everything related with avast! I use Outlook Express 6.
When I disable the avast! resident protection (specially the "Mail Shield"), and keep the firewall enabled, i am able to receive my mails again !
So, it's a problem with avast! mail shield.

My accounts are : POP3 : pop.wanadoo.fr
SMTP : smtp.wanadoo.fr
The error : Outlook "connects" to my server but blocks and don't retrieve mails!

What shoud i do?

[alanrf]

Did you completely remove your previous anti-virus program before you installed avast again? This sounds like you may have some parts of your previous antivirus still in your system and conflicting with avast.

[JojoFrench]

I previously use "FSecure" (with antispam and firewall) but i've removed it and there isn't any trace left.

[alanrf]

Can you post exactly the error message you are seeing from OE please?

[alanrf]

avast, with the Internet Mail scanner active, allows me to make a POP connection to pop.wanadoo.fr and the server responds back that it is ready.

[JojoFrench]

I've downloaded Thunderbird, and the problem is the same! With the avast! mail protection disabled i can retrieve my mails!
Outlook Express shows "Connection..." (and when i click on connection it says "Connected") but nothing happens and then after one minute "Your POP3 server doesn't respond (in) 60 seconds. Do you want to wait again ?" The error shown by OE is "0x800ccc19".

[alanrf]

The mail client is totally unimportant to avast - avast does not know or care which client you use. 

Will you please post exactly the error message you get from Outlook Express?

[alanrf]

What is the port number you have set to use when you connect to pop.wanadoo.fr?

Have you specified that you want to use a secure connection in the mail client?

Have you made any changes to the Redirect ports in the Internet mail provider?

If avast (or anything) was blocking access to your server then you would receive an immediate failure to connect message.  A connection is being made but the negotiation of the type of connection is failing. 

This often means you are asking for a connection type not supported or not expected by avast (for example a SSL connection on port 110) or you have asked the Internet Mail scanner to monitor secure session ports - which it cannot do and typically hangs the connection. 

[DavidR]

This is one of the first timeout messages I have seen in a long time, certainly since avast unchecked the Timeout for Internet communications some time ago. A google search for the error number returns many hits not too helpful though.

So if you can answer Alan's questions and most importantly the exact error message or post a screen shot of it.

You could try deleting the entry for ashMaiSv.exe avast mail scanner in the ashampoo firewall and try to download your email again, this will force ashampoo to ask permission again, this has sometimes overcome a case where even though the provider is allowed the firewall still seems to block it.

You might want to change your avatar for another, resize or use this one. We try to keep avatars around 100 X 100 for those who don't have high resolution monitors.

[JojoFrench]

Oops !
I don't want to let avast down again so i decided to reinstall it.
I haven't changed the default settings and...
IT WORKS !
Thanks a lot 
After 5 months of non-avast antivirus, the come-back !