Author Topic: An issue with avast  (Read 1495 times)

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Offline strakl

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An issue with avast
« on: April 30, 2021, 11:15:19 AM »
Hello everyone.
So this issue I've been having for a while now, but I was just kind of sitting on it for a while because I didn't want to throw out acuzations of this beeing avasts fault. but today I can confirm that.
Basically, let's say that I have an excluded file: c:\users\user\downloads\game\lib\graudio.dll. This dll file is used for sounds endcription/decription in a game.
Well, the problem starts when I exclude it. It was flagging the file as win32Malware.gen but I am 100 percent sure it is a false positive, as I have ran it with virus total.
Then the problem starts when I actually want to modify/delete any files in that folder. It will block me from doing it. For example, because this file was excluded, but avast is still not allowing it to do its things, when I want to delete the sounds folder in the directory, which is connected to this file because of the actual encription of the sounds, it won't let me delete, it will be stuck at 0 percent. Renaming the folder also won't work. Removing the actual game folder won't work eather. I don't know if this makes much sense I'm trying to tell it as best as I can.
I'm running avast 21.4 beta, windows 10 home, no other antiviruses ever installed on the machine. I have tried restarting the computer, no luck. Disabling avast shields, no luck. But the thing is, I know it's avast because it has happened to me before on similar sercomstances but it fixed itself after a while, but now it's not, and nothing fixes it. So I cannot interract with any contents in that folder. What can I try to fix this problem?

Offline Pondus

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Re: An issue with avast
« Reply #1 on: April 30, 2021, 11:25:17 AM »
Quote
It was flagging the file as win32Malware.gen but I am 100 percent sure it is a false positive, as I have ran it with virus total.
Post link to scan result

also report to avast   https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438


Quote
Then the problem starts when I actually want to modify/delete any files in that folder.
Is the folder protected in anyway .... ransomware shield?





Offline strakl

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Re: An issue with avast
« Reply #2 on: April 30, 2021, 11:38:44 AM »
Hello.
The folder is not protected in any way. And no, this is not a problem you think it is. The problem is that even though the file is excluded it's not allowing it to function. I have reported it to avast's labs but even if they add this file out of the viruses list, this doesn't solve the problem I have, because it will happen the next time with a new file. Here's the link to the virus total result: https://www.virustotal.com/gui/file/4c0570e4e8bfaf7c35837e5a697177e118853f8c9dd3081284fe8c5ce33e0a92/detection
See the funny thing with this? It's not detected by avast so I am kind of wondering how is it possible, because it was not detected by behavior shield or cybercap but the actual engine.

Offline Pondus

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Re: An issue with avast
« Reply #3 on: April 30, 2021, 12:24:36 PM »
Quote
It's not detected by avast ...........
Your VT link say it is



Offline strakl

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Re: An issue with avast
« Reply #4 on: April 30, 2021, 12:29:43 PM »
Hi. That was my fault. It is detected. I have reported it to the threat labs. But this isn't even the main issue, I can wait for it to be excluded. The problem is that files like this one when I exclude them still don't function properly because avast is blocking access.

Offline tejeswararaojagilinki1999

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Re: An issue with avast
« Reply #5 on: May 01, 2021, 06:02:50 PM »
i spent money for subscription but it was not activated my primium subsription i lost my money how i have to gain it back

Offline strakl

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Re: An issue with avast
« Reply #6 on: May 01, 2021, 06:05:45 PM »
Hi. This isn't the right topic to post that. Regards.

Offline bob3160

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Re: An issue with avast
« Reply #7 on: May 01, 2021, 09:05:15 PM »
i spent money for subscription but it was not activated my primium subsription i lost my money how i have to gain it back

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
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