Author Topic: Can someone help me understand Smart Scan "Performance issues"  (Read 1030 times)

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Offline peter.adcock

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Hi,

Can anyone please explain what this feedback actually means?

Looking at the list (attached) I am REALLY confused. For example:

1. Microsoft Project is a run on demand application. There is nothing resident in memory unless the app is actually open and being used.

2. iCloud and Microsoft OneDrive are necessary in order to have a shared calendar across my phone and PC (iCloud), and access all my files (OneDrive) the whole Win10 installation relies upon OneDrive, all the standard user folders (Downloads, Desktop, Documents) are cloned by default.

3. Almost everything else listed are either essential drivers or SysTray helpers for system features used every day.

What is Avast offering to do when it says it wants to "Put these unnecessary apps to sleep for a faster computer"?  Because it sounds to me like it wants to disable a load of things I use every day.

The way the Avast is set-up I don't even have the option to resolve "System junk" or "Broken registry items" unless I allow them to mess with all these apps, and based upon the apps they want to mess with, exactly how much confidence should I have in what they believe is System junk or issues with the registry?

I have been skipping over these for over a year now, but it bothers me, and I'm seriously considering dumping Avast in favour of other security solutions as a result.


There is nothing useful in the online help, and I can't find a way of contacting Avast directly to discuss this. Can anyone out there help me with answers to these questions?

Does anyone from Avast review these forums? If so, would you like to comment? Because at the moment there is a very real chance you are going to lose a long standing customer.

Kind regards,
Peter

Offline Asyn

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Re: Can someone help me understand Smart Scan "Performance issues"
« Reply #1 on: April 30, 2021, 04:03:37 PM »
You can disable the ads in the paid versions: Avast GUI -> Settings -> Personal Privacy
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: Can someone help me understand Smart Scan "Performance issues"
« Reply #2 on: April 30, 2021, 11:37:19 PM »
You can disable the ads in the paid versions: Avast GUI -> Settings -> Personal Privacy
What you're looking at are sales ads from Avast hoping you'll purchase additional products.
Follow Asyn's advice.
Here's what my Personal Privacy looks like,


Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline Rednose

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Re: Can someone help me understand Smart Scan "Performance issues"
« Reply #3 on: May 01, 2021, 12:06:57 AM »
I use the same settings as Bob.

The first setting " Share threat data ... " is needed for CyberCapture to function, so keep that selected.

Greetz, Red.
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Offline r@vast

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Re: Can someone help me understand Smart Scan "Performance issues"
« Reply #4 on: May 03, 2021, 05:00:01 PM »
Hi,

Can anyone please explain what this feedback actually means?

Looking at the list (attached) I am REALLY confused. For example:

1. Microsoft Project is a run on demand application. There is nothing resident in memory unless the app is actually open and being used.

2. iCloud and Microsoft OneDrive are necessary in order to have a shared calendar across my phone and PC (iCloud), and access all my files (OneDrive) the whole Win10 installation relies upon OneDrive, all the standard user folders (Downloads, Desktop, Documents) are cloned by default.

3. Almost everything else listed are either essential drivers or SysTray helpers for system features used every day.

What is Avast offering to do when it says it wants to "Put these unnecessary apps to sleep for a faster computer"?  Because it sounds to me like it wants to disable a load of things I use every day.

The way the Avast is set-up I don't even have the option to resolve "System junk" or "Broken registry items" unless I allow them to mess with all these apps, and based upon the apps they want to mess with, exactly how much confidence should I have in what they believe is System junk or issues with the registry?

I have been skipping over these for over a year now, but it bothers me, and I'm seriously considering dumping Avast in favour of other security solutions as a result.


There is nothing useful in the online help, and I can't find a way of contacting Avast directly to discuss this. Can anyone out there help me with answers to these questions?

Does anyone from Avast review these forums? If so, would you like to comment? Because at the moment there is a very real chance you are going to lose a long standing customer.

Kind regards,
Peter

Hi,

To resolve the performance issues, you would need Cleanup-Premium.
More information about Avast Cleanup Premium can be found here:
https://support.avast.com/en-gb/article/Cleanup-Premium-FAQ/
https://support.avast.com/en-gb/article/Use-Cleanup-Premium/

Paid customers can contact support via: https://support.avast.com/en-gb/contact/