Author Topic: WEB Shield of Avast Free Antivirus incorrectly blocks our Website  (Read 795 times)

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Offline ggamisonia

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Hello,

Our Website is block by Avast web Shield. Avast does not have support for free antivirus to open ticket. What we can do?

Offline DavidR

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Re: WEB Shield of Avast Free Antivirus incorrectly blocks our Website
« Reply #1 on: May 01, 2021, 12:49:28 AM »
There is support for this type of thing (possible false positive) and you don't even need to be an avast user. 

That said you don't say what the domain name is (only the domain name), no http or www element so it isn't active ?

Then it can be investigated.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline ggamisonia

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Re: WEB Shield of Avast Free Antivirus incorrectly blocks our Website
« Reply #2 on: May 01, 2021, 10:04:11 AM »
Thanks for reply. Domain name - mygpi.ge

Could you provide Avast free antivirus support page?

Offline Pondus

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Re: WEB Shield of Avast Free Antivirus incorrectly blocks our Website
« Reply #3 on: May 01, 2021, 10:46:24 AM »
Quote
Could you provide Avast free antivirus support page?

https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438


Offline DavidR

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Re: WEB Shield of Avast Free Antivirus incorrectly blocks our Website
« Reply #4 on: May 01, 2021, 12:21:04 PM »
Thanks for reply. Domain name - mygpi.ge

Could you provide Avast free antivirus support page?

Some points raised by other checks on the domain:
Considered a Medium Security here - https://sitecheck.sucuri.net/results/mygpi.ge
Outdated software reported - https://awesometechstack.com/analysis/website/mygpi.ge/
Security pointers, etc. reported here - https://webhint.io/scanner/0d7367ff-8adf-4cf5-a04d-20e044f94a1c

They may not be why Avast is alerting, but should be addressed.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security