Author Topic: adware  (Read 2066 times)

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Offline babygirl_o13oo

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« on: February 20, 2007, 08:37:22 PM »
my computer has a sign of win32:adware-gen.[adw] and the files wont scan what should i do?

Offline DavidR

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Re: adware
« Reply #1 on: February 20, 2007, 09:16:33 PM »
What is the infected file name, where was it found e.g. (C:\windows\system32\ ?  Check the avast! Log Viewer (right click the avast icon), Warning section, this contains information on all avast detections.

Many programs (usually security based ones) password protect their files for legitimate reasons such as AdAware and Spybot Search & Destroy, there are others (and avast doesn't know the password or have any way of using it even if it did know it).

When you run scans with the above programs and you delete harmful entries that they detect, a copy is kept (in quarantine/restore/backup) in case you need to reverse what you did. These are usually password protected, you should do some housekeeping and delete old backup/recovery/quarantine entries (older than two weeks or so), this will reduce the numbers of files that can't be scanned.

By examining 1) the reason given by avast! for not being able to scan the files, 2) the location of the files, you can get an idea of what program they relate to. You may need to expand the column headings to see all the text.

Files that can't be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned. Can you give some common examples of the files and locations that can't be scanned ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline FreewheelinFrank

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Re: adware
« Reply #2 on: February 20, 2007, 09:21:18 PM »
Hi babygirl_o13oo,

If you haven't already used the programs David mentioned (Ad-Aware and Spybot Search & Destroy) download, install and update them and run a scan. Here are links to the programs:

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