support.avast.com website

[Lisandro]

oskar, use avast site to download or directly from here: http://files.avast.com/iavs5x/setup_av_free.exe

[dodcom]

How do I enter or extend TRIAL ON THE INTERNET SCURITY Avast V5 5   ?

[DavidR]

You can't extend the trial period, that is part of the anti-piracy functionality on what is a paid for product and you are hardly going to get an answer if there were a way on the official avast support forums.

[Tarq57]

dodcom, if you want to keep it, at this point you have to buy it.

[Jltorrez]

Can any one help me get to my licensce filee ? I down load avast but it said I need a licensce file to get it to finish down loading why i can use my computer again. I can't find it. Help please.

[DavidR]

What version do you have, free or pro ?
If pro where did you buy your license ?
The license file should have been emailed to you as an attachment.

[ZipCoon]

I was offline from the internet for a few days, and when I attempted to go back online today, I wasn't able to do so.  One of the troubleshooting suggestions was to do a system restore from a previous date when there was some significant activity done on my pc.  I reviewed the last date when this happened (a windows update that i downloaded a few days prior).  But the subsequent attempt to restore the system to that date was unsuccessful.  One of the suggestions was to disconnect my anti-virus program so that the system could do the restore.  But I can't seem to figure out how to temporarily disable my Avast! 4.8 Pro edition to do this restore.  I did a "How do I..." query on another computer, but the suggestions I got weren't applicable; (i.e no "Detail List" or other applicable functions on the the menu of my version of Avast!.  I also have a Problem Resolving message on my windows Control Panel Action Center, which says that "avast! 4.81169 [VPS 100419-1] is on, but is reporting it's status to Windows Security Center in a format that is no longer supported.  Use the program's automatic update feature, or contact the manufacturer for an updated version".
Does anybody have any suggestions?  I just want to be able to connect my pc back to the internet...thanks!

[dan323]

I had AVG on the laptop and nothing was found. I changed to Avast Pro 5 and it found 2 virus's. The first was  (Java:agent's [trj]). I did a boot scan and it cleaned that one. The next day I did a full scan and found ( win32:malware). Avast fixed this one also. But when I do a Full scan I only get to  52% then 71% then 68%. Each time the scan gets to above 52%,the farthest was 71% it just stops. It Say's it is scanning but after 2 hours nothing changed and I was still at 52%. Can anyone give advice on this problem. I have my Laptop and a Desktop that I also put Avast Pro on and have no issues. I just installed Avast on all my computers on April 20,2010. 2 laptops and 1 desktop. Also Mbam finds nothing in the full scan.

[DavidR]

How did you get rid of AVG ?
Worth ensuring all remnants of AVG are gone - AVG8.x (or higher) Remover, download tool from here, http://www.avg.com/download-tools there is a 32bit and 64 bit windows version, ensure you use the correct one.

As strange as this might sound - What is your firewall ?

[jeannejean]

I can send a lot of FAQ's if it's a good idea... what do you think Chocholo?

That would be nice! My mailbox is widely open

I recently paid for a 2 year subscription to Avast  and keep getting messages my subscription has run out.

[DavidR]

Presumably this is an avast 5 version, avast pro or avast Internet Security ?
Where did you purchase the license through ?

Have you entered the license in the program ?
If so check the system date, day/month/year and adjust as required.

[Honorio]

I need a help. in march 5th 2010 I buy the avast antivirus and installed in my computer, but right now tell me is expire and the licence expire in the next year in march, let me know how to do the reinstalled this program. thank you. can you send me the resolution to my email please, my email is noyis62@hotmail.com if somebody speak Spanish is much better for me. thank you again.

[akGinger1]

I am unable to open the license.avast attachment that was sent to me, can't even open the link... my computer says i need to find the software to read it, online...?!?!?!


i've had the free version of avast! for about year and i just bought the 29.97$ package for 3 pcs... would like to get it activated asap

any advise is appreciated!   

[Lisandro]

akGinger1, where did you buy it?
The correct file is license.avastlic and not license.avast.

Honorio, it would be better you hide your email address and avoid spamming.

To both, better is open a NEW THREAD to your questions.

[akGinger1]

I did start a new thread...  still have NO protection due to avast!5 not loading properly. I'm attempting to download it again tonight before my 7 days is up. Will it help if i shut off my windows firewall after i download it???

Find my thread if you want to see what i have done so far...