Author Topic: support.avast.com website  (Read 183076 times)

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YoKenny

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Re: support.avast.com website
« Reply #150 on: August 24, 2010, 02:07:45 PM »
@ chocholo,

The https still does not work in FF because of the certificate issue being not trusted.  Just tested now.
No problem with IE8 on https://www.ssllabs.com/ssldb/analyze.html?d=support.avast.com
« Last Edit: August 24, 2010, 02:14:30 PM by YoKenny »

Offline Lisandro

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Re: support.avast.com website
« Reply #151 on: August 24, 2010, 02:12:42 PM »
The best things in life are free.

Offline chocholo

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Re: support.avast.com website
« Reply #152 on: August 24, 2010, 02:51:20 PM »
Oh, now I see.

https://www.avast.com/community-and-support is something different than https://support.avast.com/. Certificate for our main www.avast.com website is currently installed only on a few of our webservers for testing purposes, so for some of you it is unavailable at all.

SafeSurf

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Re: support.avast.com website
« Reply #153 on: August 25, 2010, 10:02:12 AM »
https://www.avast.com/community-and-support is something different than https://support.avast.com/. Certificate for our main www.avast.com website is currently installed only on a few of our webservers for testing purposes, so for some of you it is unavailable at all.
Now the first and third links works in FF.  The second doesn't.  At least it is a work in progress.

Offline chocholo

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Re: support.avast.com website
« Reply #154 on: August 25, 2010, 10:30:24 AM »
Please can you post a screenshot? Maybe you can use an email (it is in my profile).

Anyone else have a problem with the https://support.avast.com/?

YoKenny

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Re: support.avast.com website
« Reply #155 on: August 25, 2010, 11:48:11 AM »
Please can you post a screenshot? Maybe you can use an email (it is in my profile).

Anyone else have a problem with the https://support.avast.com/?
Works fine for me.

Offline Lisandro

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Re: support.avast.com website
« Reply #156 on: August 25, 2010, 01:10:00 PM »
The best things in life are free.

sudhes

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Re: support.avast.com website
« Reply #157 on: August 26, 2010, 10:04:19 AM »
In addition to support issues, could this also be used as a portal to submit a newly found virus?
i cannot uninstall my avast 4.8 .eventhough i followed all instructions.eventhough i run aswgcr.exe it shows program cannot load iNEWS(c:\program files\alwil software\avast4\DATA\iNEWS.htm.plz help me to solve.

Offline Tarq57

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Re: support.avast.com website
« Reply #158 on: August 26, 2010, 11:11:47 AM »
Hi sudhes,
Could you please start your own topic for your problem, as it is somewhat unrelated to the discussion.

You should post your operating system, security programs installed, and a description of the issue you are experiencing.
For info, the uninstall utility file name is aswClear5.exe, not aswgcr.exe.
Windows 10,Windows Firewall,Firefox w/Adblock.

disPlay

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Re: support.avast.com website
« Reply #159 on: September 02, 2010, 06:52:05 PM »
Just a question can the ticket system be used by everyone?(When I say everyone I'm including Avast Free, Pro and IS). Or this type of support is only for the paid products?

Offline Tarq57

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Re: support.avast.com website
« Reply #160 on: September 03, 2010, 04:06:24 AM »
I think it's just for the paid products, not at all sure, but I wouldn't expect a support system involving techs on a salary would be available to the users of the free version.
Windows 10,Windows Firewall,Firefox w/Adblock.

disPlay

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Re: support.avast.com website
« Reply #161 on: September 03, 2010, 04:22:18 PM »
I think it's just for the paid products, not at all sure, but I wouldn't expect a support system involving techs on a salary would be available to the users of the free version.

I share the same opinion as you but neither me or you are 100% certain of this. Maybe someone on the forum knows.
It's strange because everyone from what I can see can create an account and do a ticket.

Offline chocholo

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Re: support.avast.com website
« Reply #162 on: September 04, 2010, 06:19:42 PM »
Actually support.avast.com is for all avast! users.

Offline Tarq57

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Re: support.avast.com website
« Reply #163 on: September 04, 2010, 11:14:42 PM »
Thanks for clarifying that, chocholo.
Remarkable service, really.
Windows 10,Windows Firewall,Firefox w/Adblock.

disPlay

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Re: support.avast.com website
« Reply #164 on: September 05, 2010, 12:47:35 AM »
Thanks chocholo, Just like Tarq said this is a Remarkable service.