support.avast.com website

[PommieBaz]

I have just received the latest update for my Avast Home Edition software (4.8.1290) and tried running a thorough scan on local disc C.  I got the following error message.  Can you help with this?

Alwil Software\Avast4\ashSimpl.exe
This Application has requested the Runtime to terminate it in an unusual way.  Please contact the support team.

[Lisandro]

PommieBaz, I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.

[dustime5]

HI,
I am having problems downloading Avast pro into my new computer. I purchased the Pro edition in August 2008, the edition reference #225343215 1yr-08-24-08PRO-ED-192878
Reg-W20447828R1400A0710-XXXXXXXXX I believe when I ordered the Pro edition I was on COX.NET as tomsndbt@cox.net.
Can you please update me as to my anti-virus program with Avast and how I can get it reinstalled on my new computer. I have had no problems since I changed from AVG and another anti-virus suite, and as you can surmise I am so far happy with my experience using your program.
I also want to get my protection updated and activated so I may take advantage of your offer of a 25% discount which I (assume) covers renewing?
Thank you for your help and support.
George Mc Grath
5450 S. Fort Apache Rd. #165
Las Vegas, NV 89148
702-876-7993
thomsndbt   yahoo   com



chocholo: removed license key and email address obscured.

[DavidR]

First I would modify your post and either remove your email or obscure it to prevent it being harvested by some spambot, e.g. yourname (at) cox (dot) net, etc.

Where did you download it from ?
http://www.avast.com/eng/download-avast-professional.html, I would suggest you download the one from avast rather than the link to download.com.

What problems are you experiencing ?
Are you saving it to your HDD first or trying to download and run/install in one movement (not advised) ?
Are you using a download manager ?

[mbraeken]

Is the support.avast.com site currently down ?

When I log in, I get a blank page: http://support.avast.com/index.php
When I click the register link, I get a blank page: http://support.avast.com/index.php?_m=core&_a=register

I would either like to issue a ticket, or have someone get in contact with me to sort out an installation issue of Avast Server Edition on an Exchange 2007 system...

Thanks,
Mario

[CharleyO]

***

Hello mbraeken -

I just tried both links in your post above and both links worked for me.


***

[mbraeken]

Hello Charley,

I tried again: http://support.avast.com -> login -> blank screen
(Windows XP Pro SP3 with IE8. same for Firefox on that machine)
I used another machine: Windows 7 with IE8: -> blank screen

I have tried the same from another PC, on another internet connection (Windows Vista with IE7): blank page

Any idea ? I'm testing from 2 different internet connected networks, with 3 different machines...

Mario

[bob3160]

Not blank here.
( Vista - Firefox and IE8 )

Are you sure your not running some kind of security program that's blocking
these sites?  Maybe malware is doing it

[DavidR]

The people that appear to have problems only seem to experience it after trying to register/sign in, just browsing doesn't seem to be a problem.

Clearing cookies seems to resolve the problem so you can browse but once you try to register/login they experience problems.

[DavidR]

Well, having set up an account and logged in, I'm able to browser the site, etc. without problem, using Firefox 3.0.9 so it is a mystery to me why for some it doesn't work.

[Lisandro]

Successful login 5 seconds ago with Firefox.

[mbraeken]

ok,

I still can't from any of these PC's which do not have anything in common (home PC, work PC, othere internet line, other OS,...)
I can't even create another account to check whether it is account related... the register link also gives me a blank page...

Anyway - this is another problem.
I need to get in contact with the support team. How do I proceed without being able to open a ticket ?

Cheers,
Mario

[Lisandro]

I can't even create another account

Can't you use your forum account?
Are you sure you've clean all old cookies from the browser?

I need to get in contact with the support team. How do I proceed without being able to open a ticket ?

Send an email to support@avast.com

[fblais]

I tried again: http://support.avast.com -> login -> blank screen
(Windows XP Pro SP3 with IE8. same for Firefox on that machine)

Same thing here!
Puzzling!

[symon01]

Hi,
Am new to all this anti-virus malarkey n all that, I would like to thank Avast and its team for the support I have received from them over the last week, am doing college work and suddenly got a virus on my PC, not knowing anything ran to avast!! I was amazed the help that I received from them and thank you very much for the help and support from you. it was greatly appreciated and will be certainly recommending friends and family to this anti-virus site.
Thanks avast, keep up the brilliant work you do (wish I was brainy) lol.
regards