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Author Topic: support.avast.com website  (Read 184735 times)

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Offline chocholo

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support.avast.com website
« on: February 23, 2007, 12:29:32 PM »
I am glad to introduce you our new support portal running on support.avast.com address. Portal will act as a knowledgebase for our products (which will supersede current FAQ section on our website) and as a ticketing system.

Website is currently in public testing stage, all your notes and suggestions are welcome in my mailbox (e-mail address is in my forum profile), in this thread or as a comment of this knowledgebase article.




Changed links to https

« Last Edit: August 26, 2010, 10:12:12 AM by chocholo »
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Offline bob3160

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Re: support.avast.com website
« Reply #1 on: February 23, 2007, 03:10:20 PM »
In addition to support issues, could this also be used as a portal to submit a newly found virus?
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Offline chocholo

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Re: support.avast.com website
« Reply #2 on: February 26, 2007, 09:37:53 AM »
No, this system is not intended for samples submission.
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avatar2005

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Re: support.avast.com website
« Reply #3 on: February 26, 2007, 10:40:36 AM »
That's bad :-[
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Offline Lisandro

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Re: support.avast.com website
« Reply #4 on: February 28, 2007, 04:39:30 PM »
I can send a lot of FAQ's if it's a good idea... what do you think Chocholo?
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Offline chocholo

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Re: support.avast.com website
« Reply #5 on: February 28, 2007, 06:06:10 PM »
Quote from: Tech on February 28, 2007, 04:39:30 PM
I can send a lot of FAQ's if it's a good idea... what do you think Chocholo?
That would be nice! My mailbox is widely open :)
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Offline Lisandro

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Re: support.avast.com website
« Reply #6 on: February 28, 2007, 06:41:28 PM »
Quote from: chocholo on February 28, 2007, 06:06:10 PM
Quote from: Tech on February 28, 2007, 04:39:30 PM
I can send a lot of FAQ's if it's a good idea... what do you think Chocholo?
That would be nice! My mailbox is widely open :)
I'll prepare a list of them and try to send it to you when it was finished...
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Offline Vlk

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Re: support.avast.com website
« Reply #7 on: March 01, 2007, 12:31:59 PM »
Quote
In addition to support issues, could this also be used as a portal to submit a newly found virus?

Virus submissions will be handled by a different system (or a different back-end, at least) that is still under development.
It's not that this will not be implemented, it's just that it's not ready yet.

Cheers
Vlk
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mouniernetwork

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Re: support.avast.com website
« Reply #8 on: April 05, 2007, 12:06:23 AM »
I don't doubt what you are saying, it's just that Alwil Software very rarely mentions date and users like myself want dates  ;)

Al968
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Offline jadinolf

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Re: support.avast.com website
« Reply #9 on: April 20, 2007, 04:14:08 PM »
Quote from: al968 on April 05, 2007, 12:06:23 AM
I don't doubt what you are saying, it's just that Alwil Software very rarely mentions date and users like myself want dates  ;)

Al968
Oh you French. All you think about is girls. ;)
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mouniernetwork

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Re: support.avast.com website
« Reply #10 on: April 20, 2007, 09:03:48 PM »
Quote from: jadinolf on April 20, 2007, 04:14:08 PM
Quote from: al968 on April 05, 2007, 12:06:23 AM
I don't doubt what you are saying, it's just that Alwil Software very rarely mentions date and users like myself want dates  ;)

Al968
Oh you French. All you think about is girls. ;)

May I ask, what do this have to do with anything ??

Al968
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Offline Lisandro

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Re: support.avast.com website
« Reply #11 on: April 20, 2007, 09:28:16 PM »
I did not follow your mind either  ::) ???
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Offline DavidR

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Re: support.avast.com website
« Reply #12 on: April 20, 2007, 08:55:58 PM »
It is a dry sense of humour, date as in a date with a girl.

Quote from: al968
<snip>
and users like myself want dates
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mouniernetwork

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Re: support.avast.com website
« Reply #13 on: April 22, 2007, 03:12:38 PM »
Quote from: DavidR on April 20, 2007, 08:55:58 PM
It is a dry sense of humour, date as in a date with a girl.

Quote from: al968
<snip>
and users like myself want dates

ok  :P

Thanks for the help DavidR

Al968
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ltx

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我将如何做为您们的代理或经销商呢？
« Reply #14 on: May 10, 2007, 12:33:29 PM »
我将如何做为您们的代理或经销商呢？
能给我一个答复吗？谢谢
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