Author Topic: support.avast.com website  (Read 176667 times)

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tomrefrg

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Re: support.avast.com website
« Reply #135 on: May 27, 2010, 04:08:50 PM »
had major virus problem with avast nstalled and decided to try a paid anti virus (spyware doctor) so i could call somebody when i have problems. i get an err message when i try to uninstall from control panel. a setiback error has occured 536870929. i have noooooooooooo idea what that means.

Offline mkis

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Re: support.avast.com website
« Reply #136 on: May 29, 2010, 11:00:39 PM »
hi tomrefrag

what was the avast that you had installed?
avast! Free
avast! Pro
(or) avast! Internet Security

(or) did you still have avast 4.8 installed?

The problems that generates error 536870929 don't occur that often and sometimes is related to having more than one resident AV run on the system, or remnants of a previous that is still active even though the AV has been uninstalled by conventional method like Windows Add/Remove programs in Control Panel.

For this scenario, avast provides the uninstall utility, which can be run after conventional uninstall and is designed to remove any remaining troublesome remnants - find it here:  http://www.avast.com/uninstall-utility  - choose which applies to yr system and run it in Safe Mode.

You could also firstly run a conventional uninstall using Revo Uninstaller - make sure you download Free option at the bottom of Freeware column - http://www.revouninstaller.com/revo_uninstaller_free_download.html

or another option is to work through this site: Ultimate List of Uninstallers - there are guide to uninstall utility for both avast v4.8 and v5 - http://uninstallers.blogspot.com/

Use Ultimate List of Uninstallers to better remove remnants from any other AV that may have been previously installed.
Also you can use ccleaner to help clean up any crap still may be clogging the system -  http://www.piriform.com/ccleaner/download/slim  - and defraggler can be helpful too for tidy up of files - dfraggler slim: http://www.piriform.com/defraggler/download/slim


And be best to begin yr own thread (and provide a link to it) rather than keep posting here where you are unlikely to draw much favorable response -

 
« Last Edit: May 29, 2010, 11:04:47 PM by mkis »
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vikanis1

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Re: support.avast.com website
« Reply #137 on: July 11, 2010, 03:19:00 AM »
I just downloaded /paid for the Avast Internet Software....now my file refuses to open & my installation is incomplete! What next???:0(:0(

Offline Lisandro

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Re: support.avast.com website
« Reply #138 on: July 11, 2010, 03:45:22 AM »
I just downloaded /paid for the Avast Internet Software....now my file refuses to open & my installation is incomplete! What next???:0(:0(
I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
The best things in life are free.

Offline chocholo

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Re: support.avast.com website
« Reply #139 on: August 21, 2010, 07:09:47 AM »
Just wanted to announce, that support.avast.com is now in the similar design like main avast website and available via https by default.
Forum look update is also on its way.

Offline Lisandro

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Re: support.avast.com website
« Reply #140 on: August 21, 2010, 04:22:02 PM »
Just wanted to announce, that support.avast.com is now in the similar design like main avast website and available via https by default.
Forum look update is also on its way.
As usual, I can't login there... :P
« Last Edit: August 21, 2010, 05:20:21 PM by Tech »
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Offline DavidR

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Re: support.avast.com website
« Reply #141 on: August 21, 2010, 05:15:58 PM »
Just wanted to announce, that support.avast.com is now in the similar design like main avast website and available via https by default.
Forum look update is also on its way.

Whilst this question is slightly off-topic, but as you mentioned the Forum's look getting a makeover, I would much rather you resolved this problem with session authentication and session timeout errors ?

These problems are a far greater concern to me and many other forum regulars (trying to help other avast users) than aesthetics.

Whilst there have been a couple of topics raised on this subject we haven't had any input from avast as to why this might be happening and more importantly how it can be resolved.
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Offline Lisandro

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Re: support.avast.com website
« Reply #142 on: August 21, 2010, 05:22:42 PM »
Man... you're doing a very BAD job with websites, servers, timeouts...
You can really do it a much better...
The browsing experience in avast forums is really degradated nowadays...
You can only say the opposite if you stay here for few seconds.
For us, users, it degraded a lot in the last days.
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YoKenny

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Re: support.avast.com website
« Reply #143 on: August 21, 2010, 05:56:06 PM »
Just wanted to announce, that support.avast.com is now in the similar design like main avast website and available via https by default.
Forum look update is also on its way.

Whilst this question is slightly off-topic, but as you mentioned the Forum's look getting a makeover, I would much rather you resolved this problem with session authentication and session timeout errors ?
+1

Quote
These problems are a far greater concern to me and many other forum regulars (trying to help other avast users) than aesthetics.
Another +1

Quote
Whilst there have been a couple of topics raised on this subject we haven't had any input from avast as to why this might be happening and more importantly how it can be resolved.
And another +1

Offline Lisandro

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Re: support.avast.com website
« Reply #144 on: August 21, 2010, 08:51:32 PM »
Where is avast team?
Are you just coming here to say "old-bad-news" for us?
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Offline chocholo

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Re: support.avast.com website
« Reply #145 on: August 24, 2010, 10:12:11 AM »
I changed a configuration little bit, please report if it is better with the session problem.

Offline chocholo

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Re: support.avast.com website
« Reply #146 on: August 24, 2010, 10:13:12 AM »
...
As usual, I can't login there... :P

Does the lost password link work for you?

SafeSurf

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Re: support.avast.com website
« Reply #147 on: August 24, 2010, 10:52:43 AM »
@ chocholo,

The https still does not work in FF because of the certificate issue being not trusted.  Just tested now.

Offline chocholo

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Re: support.avast.com website
« Reply #148 on: August 24, 2010, 11:07:36 AM »
@ chocholo,

The https still does not work in FF because of the certificate issue being not trusted.  Just tested now.
I am sorry, but do you mean on support or on forum? But in both cases, please remove all certificates that you have saved for these sites in Firefox.

https://www.ssllabs.com/ssldb/analyze.html?d=support.avast.com
https://www.ssllabs.com/ssldb/analyze.html?d=forum.avast.com
« Last Edit: August 24, 2010, 11:09:56 AM by chocholo »

SafeSurf

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Re: support.avast.com website
« Reply #149 on: August 24, 2010, 11:29:00 AM »
No, I meant https://www.avast.com/community-and-support.  Using the http works fine.  I don't have any certificates saved for Avast in FF...just checked.

The reason I mention it is because some users on the forum have mentioned this to us so I'm passing this along to you.

So what you are doing will fix this problem?