Author Topic: Avast kept shutting down my Win, 10 MSI laptop  (Read 947 times)

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Offline Thomas1094

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Avast kept shutting down my Win, 10 MSI laptop
« on: May 04, 2021, 04:18:35 PM »
Ever since I renewed my subscription and Downloaded the newer version when I would boot up I would get a quick error message and the laptop would shut down. I would take me several starts to get a stable re boot. After Uninstalling Avast and all it's files using the Avast tool everything went back to normal and the start up time was like it was before. I do not know what you did with the new version but it was not good I can tell you that. I have unsubscribed and will not accept any renewals in the future. I am sending a "No Pay" notice to PayPal as I opted out of the auto pay last time you billed me and now you have a subscription thing going.....well I am done with Avast

Offline r@vast

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Re: Avast kept shutting down my Win, 10 MSI laptop
« Reply #1 on: May 05, 2021, 01:22:34 PM »
Hi,
Sorry to hear about your experience. It is difficult to say what could have caused such behaviour without investigating the issue. If you would like us to look into the case, please contact our support, and we will do our best to find a solution for you.
https://support.avast.com/en-us/contact/paid_pc_avast-premium-security
Concerning your subscriptions (associated with the email address registered on this forum), I can confirm that the auto-renewals were cancelled.