This is my dad's account and I'm helping him out with this issue.
I don't know the exact date of when we purchased the Premium Multi-Device. I think 2017, but e-mail accounts and address have been changed that at this point we can't find the order e-mail when it was purchased! I'm disabled, I have multiple health problems that I'm not able to always keep track of what my elderly parents do who aren't tech-savvy.
But I logged into the My Avast account of my dad's and I unsubscribed last year, yet it renewed! Also, on my dad's PC, when I pull up Avast it shows 2 other additional features, but they aren't showing up on my dad's My Avast account. I canceled/unsubscribed on the application on my dad's PC. They show they can be installed and activated. My dad thought it was a monthly thing, but it was for a year with VPN and Anti-Track. But it also says they are being used on 3 other devices. Well I was having issues with Avast severely slowing my PC and I don't like Avast, but my dad says it's the best and most trusted and I can't talk him out of this. I uninstalled on my PC, but prior to that, it never showed VPN or Anti-Track on my PC. I also checked my mom's PC and it's not there either, yet it says on my the Avast Application on my Dad's PC that it is being used on 3 devices.
I've tried contacting Avast over the years, but they never resolve my problem.
I'm reading some FAQ's recently and it says that even if you unsubscribe, it still continues until the expiration date. But I unsubscribed last year and it has renewed again! I'm put into a corner here and I guess I'm gonna have to figure a way for the bank to block them so they can no longer charge us!
Has anyone had this or a similar issue? And do you know how to get Avast to actually cancel everything and not keep charging. There is no other account with these features. So it's no that. I don't know what else to do but get the bank involved! I don't understand how or why Avast has this system in place, because that's stupid and malicious!