Author Topic: Web Shield and Vista - Problem  (Read 12747 times)

0 Members and 1 Guest are viewing this topic.

GlossyMighty

  • Guest
Web Shield and Vista - Problem
« on: February 26, 2007, 11:50:10 AM »
Any help with my problem would be welcome! I have a dual boot machine with both Windows XP SP2 and Vista Home Premium installed (on separate drives).  I use Avast and ZoneAlarm with Windows XP and connect to the internet through a Netgear wireless router.  There are no problems with this setup, Avast works fine.

With Vista I am using the same version of Avast (version 4.7.942) and the built-in Windows firewall.  Internet access is with the same Netgear router using the latest Vista drivers.  However, although Avast will update itself automatically, web pages will not download in most cases; Internet Explorer just hangs with its revolving doughnut!.  I have made sure the Windows firewall has ashWebsv.exe registered as an exception to access the internet, but I can only resolve the problem by stopping the Web Shield provider.  Once that's done web pages load as normal.  The problem persists, even if I turn off the Windows firewall!  Only stopping Web Shield cures the problem.

Now the only difference between using Windows XP and Vista with Avast, is the different operating system: it's the same hardware (processor, display, wireless router, etc), so is anyone else having the same difficulties?  If so, have you found a way round them other than truning Web Shield off?  Lastly, what risks I am taking by surfing the web without Web Shield scanning the urls for me?

Thanks for any help

Ian

lady_gerbil

  • Guest
Re: Web Shield and Vista - Problem
« Reply #1 on: February 28, 2007, 02:49:35 AM »
I am having the EXACT same problem.  It's extremely frustrating.

Does anyone have any suggestions?

Nicole

lady_gerbil

  • Guest
Re: Web Shield and Vista - Problem
« Reply #2 on: February 28, 2007, 03:18:52 AM »
Big ooopsie on my part  :-[

Let me back up:  I have been using Avast! for a while, and I've always been very happy with it.  I just got a new laptop running Vista (as a side note, so far it's been nothing but a big pain in the neck, and it's really not as impressive as Microsoft's "Wow" campaign would have you try to believe).  At the moment, I'm using the firewall that comes with Windows.  Anyway, I installed Avast!, I was unable to view web pages (I'm using Firefox), I got annoyed.

What I forgot is that, like most new computers, this one came loaded with lots of extra junk, including McAfee Security Center.  I uninstalled McAfee Security Center, uninstalled Avast!, rebooted, reinstalled Avast!, gave it permission through Windows Firewall, rebooted, and now I'm happily writing an email to my mother.

So, if Webshield is giving you grief, make sure you've installed Avast! with no other "competing" software on the computer.  If that makes sense.

Nicole

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89348
  • No support PMs thanks
Re: Web Shield and Vista - Problem
« Reply #3 on: February 28, 2007, 04:00:03 PM »
Thanks for the feedback Nicole, this isn't the first person this has happened to.

Since many are getting a new system with Vista installed, some of them have the usual offenders in the additional installed software.

Welcome to the forums.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

GlossyMighty

  • Guest
Re: Web Shield and Vista - Problem
« Reply #4 on: March 01, 2007, 11:12:05 AM »
Thanks for the suggestion Nicole, but I have no other anti-virus or blocking software running apart from Windows Defender.  I tried turning that off but it made no difference!  This really has me stumped.

Anyone else any ideas?

Ian

Offline Vlk

  • Avast CEO
  • Serious Graphoman
  • *
  • Posts: 11658
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
Re: Web Shield and Vista - Problem
« Reply #5 on: March 01, 2007, 11:33:40 AM »
Ian, are you using 32-bit or 64-bit version of Vista?

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

Nicks

  • Guest
Re: Web Shield and Vista - Problem
« Reply #6 on: March 02, 2007, 07:09:05 AM »
GlossyMighty and VLK

Avast - please treat this seriously. There is definately a bug, not user error.

I am having the exact same problem as GlossyMighty describes.

Web browsing only works with WebShield disabled.

With WebShield enabled, IE7 finds the website, but does not return any web page. Email and other internet connections work fine.

I run a fresh and clean Windows Vista Ultimate 64 bit install, no other software except for Avast. I also run a netgear router.

Nicks
mcse, IT Engineer

Nicks

  • Guest
Re: Web Shield and Vista - Problem
« Reply #7 on: March 02, 2007, 07:11:18 AM »
PS.

This was with the latest version of Avast downloaded yseterday.

It worked fine on my Windows XP X64 edition

Offline Vlk

  • Avast CEO
  • Serious Graphoman
  • *
  • Posts: 11658
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
Re: Web Shield and Vista - Problem
« Reply #8 on: March 02, 2007, 02:44:39 PM »
Again: is this 32-bit or 64-bit version of Windows?

Also, can you please try an alternative browser - e.g. Firefox? I'm not suggesting to use it permanently, just for the sake of testing if it makes any difference...

Thanks
Vlk
« Last Edit: March 02, 2007, 02:59:03 PM by Vlk »
If at first you don't succeed, then skydiving's not for you.

GlossyMighty

  • Guest
Re: Web Shield and Vista - Problem
« Reply #9 on: March 02, 2007, 03:46:00 PM »
Hi Vik,

I am using the 32 bit version of Vista Home Premium.  I have also downloaded the latest version of Firefox and tried that.  Again no web pages will download unless Web Shield is stopped.  Mind you, Firefox doesn't seem to be downloading pictures even when Web Shield is off, but that's probably a different problem altogether!

Is there any further info you want on my machine settings?

Ian

Offline Vlk

  • Avast CEO
  • Serious Graphoman
  • *
  • Posts: 11658
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
Re: Web Shield and Vista - Problem
« Reply #10 on: March 02, 2007, 03:49:05 PM »
Well, ideally, it would be great to get remote desktop access to that machine... do you think something like that would be possible?
If at first you don't succeed, then skydiving's not for you.

Nicks

  • Guest
Re: Web Shield and Vista - Problem
« Reply #11 on: March 02, 2007, 09:25:45 PM »
Again: is this 32-bit or 64-bit version of Windows?

Also, can you please try an alternative browser - e.g. Firefox? I'm not suggesting to use it permanently, just for the sake of testing if it makes any difference...

Thanks
Vlk

Hi VLK

Actually if you read my post I said that I am running WIndows Vista 64 bit Ulitmate.

Thanks looking forward to getting this rectified.

If there are two of us who have taken the time and have the knowledge to locate this forum and post to it, then this could be happening to many many more people.

Offline Vlk

  • Avast CEO
  • Serious Graphoman
  • *
  • Posts: 11658
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
Re: Web Shield and Vista - Problem
« Reply #12 on: March 02, 2007, 09:42:06 PM »
Thanks... but, could you please try what I suggested?

Thanks ;)
Vlk
If at first you don't succeed, then skydiving's not for you.

middleclasstool

  • Guest
Re: Web Shield and Vista - Problem
« Reply #13 on: March 02, 2007, 10:17:22 PM »
I'm having a similar problem in XP running Firefox and Windows firewall -- details here: http://forum.avast.com/index.php?topic=26832.0 

It's intermittent, not constant, but it's happened a few times since I downloaded Avast 4 Home yesterday.  Occasionally just repeated refreshes work, but generally I have to pause Web Shield to get it to work.

duugi

  • Guest
Re: Web Shield and Vista - Problem
« Reply #14 on: March 04, 2007, 10:00:54 PM »
I had a same problem. Web browsing was working ONLY if I disabled WebShield.
Because I had problem with MSN (connecting to server) too , I was searching for solution about MSN. And I found simple fix to repair MSN connection. I used this solution and...... ;D my problem with Avast WebShield is resolved by the way  :).
Maybe it was an accident ,or maybe not....

I found this solution:
Quote

“- Click Start>All Programs>Accessories>Command Prompt
- Right-click on command prompt
- Click Run As Administrator
- Type the following: netsh int tcp set global autotuninglevel=disabled
- Press enter
- Restart your computer”

I hope ,so it helps you like help me. After restart i don`t disable Avast WebShield and my IE & Firefox works fine. :)