Brand new Registration Key EXPIRED

[Panama Red]

My original home avast! registration key expired today so I re-registered my avast! as required. When I was sent a new registration key, I inserted that new number into the License Key location and avast! accepted it. The problem is when I then tried to update my copy of avast!, a message popped up and stated that my brand new registration licence key had expired Wednesday, December 31, 1969.

What do I need to do to fix this problem. By the way, I am using XPME on this PC.

[DavidR]

Check and adjust your system date to the correct date.

[Panama Red]

My system date is current (March 1, 2007) and avast! recognizes this when telling me that the new registration number is expired.

Any other suggestions

[DavidR]

This date Wednesday, December 31, 1969 seems to be like a start date for say a bios failure or cmos battery low or dead and defaulting to the start date.

A forum search for December 31 1969 returns a few hits:
http://forum.avast.com/index.php?topic=25853.0
Check this registry key, http://forum.avast.com/index.php?topic=24502.msg201513#msg201513

If either of these don't resolve it, try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

If that doesn't work try, uninstall, reboot, install, reboot.

It would probably be best to download the latest version of avast and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

[Lisandro]

Please, post the last 50-100 files of avast log files:
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
or C:\Program Files\Alwil Software\Avast4\Setup\setup.log

[Panama Red]

Tech:

02.03.2007   04:17:34.000   1172827054   general   Started: 02.03.2007, 04:17:34
02.03.2007   04:17:34.000   1172827054   general   Running setup_av_pro-3ae (942)
02.03.2007   04:17:35.000   1172827055   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
02.03.2007   04:17:35.000   1172827055   system   Computer WinName: YOUR-55E5F9E3D2
02.03.2007   04:17:35.000   1172827055   system   Windows Net User: SYSTEM
02.03.2007   04:17:35.000   1172827055   general   Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog 
02.03.2007   04:17:35.000   1172827055   general   DldSrc set to inet
02.03.2007   04:17:35.000   1172827055   general   Operation set to INST_OP_UPDATE_GET_PACKAGES
02.03.2007   04:17:35.000   1172827055   general   Old version: 3ae (942)
02.03.2007   04:17:36.000   1172827056   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
02.03.2007   04:17:36.000   1172827056   system   Computer DnsName: your-55e5f9e3d2
02.03.2007   04:17:36.000   1172827056   system   Computer Ip Addr: 192.168.1.105
02.03.2007   04:17:36.000   1172827056   internet   SYNCER: Type: use IE settings
02.03.2007   04:17:36.000   1172827056   internet   SYNCER: Auth: another authentication, use WinInet
02.03.2007   04:17:37.000   1172827057   package   Part prg_av_pro-3ae is installed
02.03.2007   04:17:37.000   1172827057   package   Part vps-71900 is installed
02.03.2007   04:17:37.000   1172827057   package   Part news-4b is installed
02.03.2007   04:17:37.000   1172827057   package   Part setup_av_pro-3ae is installed
02.03.2007   04:17:37.000   1172827057   general   Old version: 3ae (942)
02.03.2007   04:17:59.000   1172827079   file   SetExistingFilesBitmap: 937->145->145
02.03.2007   04:17:59.000   1172827079   general   GUID: 798fc963-be4f-4d3b-896f-4274a6428a5d
02.03.2007   04:17:59.000   1172827079   general   Server definition(s) loaded for 'main': 105 (maintenance:0)
02.03.2007   04:17:59.000   1172827079   general   SelectCurrent: selected server 'Download46 AVAST server' from 'main'
02.03.2007   04:17:59.000   1172827079   package   GetPackages - set proxy for inet
02.03.2007   04:17:59.000   1172827079   internet   SYNCER: Type: use IE settings
02.03.2007   04:17:59.000   1172827079   internet   SYNCER: Auth: another authentication, use WinInet
02.03.2007   04:18:00.000   1172827080   general   Used server: http://download46.avast.com/iavs4x
02.03.2007   04:18:00.000   1172827080   general   Server definition(s) loaded for 'main': 105 (maintenance:0)
02.03.2007   04:18:00.000   1172827080   general   SelectCurrent: selected server 'Download74 AVAST server' from 'main'
02.03.2007   04:18:00.000   1172827080   package   GetPackages - set proxy for inet
02.03.2007   04:18:00.000   1172827080   internet   SYNCER: Type: use IE settings
02.03.2007   04:18:00.000   1172827080   internet   SYNCER: Auth: another authentication, use WinInet
02.03.2007   04:18:01.000   1172827081   general   Used server: http://download74.avast.com/iavs4x
02.03.2007   04:18:01.000   1172827081   general   Used server: http://download74.avast.com/iavs4x
02.03.2007   04:18:01.000   1172827081   general   Invalid licence: 0x00000005
02.03.2007   04:18:01.000   1172827081   general   Err:The license key for this product is invalid or expired.
License is valid until: Wednesday, December 31, 1969
Current date: Friday, March 02, 2007
02.03.2007   04:18:01.000   1172827081   package   Transferred files: 3
02.03.2007   04:18:01.000   1172827081   package   Transferred bytes: 30
02.03.2007   04:18:01.000   1172827081   package   Transfer time: 1093 ms
02.03.2007   04:18:01.000   1172827081   internet   Sending stats 'http://download74.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
02.03.2007   04:18:01.000   1172827081   file   NeedReboot=false
02.03.2007   04:18:01.000   1172827081   general   Return code: 0x2000001A [The license key for this product is invalid or expired.
License is valid until: Wednesday, December 31, 1969
Current date: Friday, March 02, 2007]
02.03.2007   04:18:01.000   1172827081   general   Stopped: 02.03.2007, 04:18:01


02.03.2007   04:18:07.000   1172827087   general   Started: 02.03.2007, 04:18:07
02.03.2007   04:18:07.000   1172827087   general   Running setup_av_pro-3ae (942)
02.03.2007   04:18:07.000   1172827087   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
02.03.2007   04:18:07.000   1172827087   system   Computer WinName: YOUR-55E5F9E3D2
02.03.2007   04:18:07.000   1172827087   system   Windows Net User: SYSTEM
02.03.2007   04:18:07.000   1172827087   general   Cmdline: /downloadpkgs /noreboot /updatevps /verysilent
02.03.2007   04:18:07.000   1172827087   general   DldSrc set to inet
02.03.2007   04:18:07.000   1172827087   general   Operation set to INST_OP_UPDATE_GET_PACKAGES
02.03.2007   04:18:07.000   1172827087   general   Old version: 3ae (942)
02.03.2007   04:18:07.000   1172827087   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
02.03.2007   04:18:07.000   1172827087   system   Computer DnsName: your-55e5f9e3d2
02.03.2007   04:18:07.000   1172827087   system   Computer Ip Addr: 192.168.1.105
02.03.2007   04:18:07.000   1172827087   internet   SYNCER: Type: use IE settings
02.03.2007   04:18:07.000   1172827087   internet   SYNCER: Auth: another authentication, use WinInet
02.03.2007   04:18:07.000   1172827087   package   Part prg_av_pro-3ae is installed
02.03.2007   04:18:07.000   1172827087   package   Part vps-71900 is installed
02.03.2007   04:18:07.000   1172827087   package   Part news-4b is installed
02.03.2007   04:18:07.000   1172827087   package   Part setup_av_pro-3ae is installed
02.03.2007   04:18:07.000   1172827087   general   Old version: 3ae (942)
02.03.2007   04:18:07.000   1172827087   file   SetExistingFilesBitmap: 937->145->145
02.03.2007   04:18:07.000   1172827087   general   GUID: 798fc963-be4f-4d3b-896f-4274a6428a5d
02.03.2007   04:18:08.000   1172827088   general   Server definition(s)

[Lisandro]

02.03.2007   04:18:01.000   1172827081   general   Return code: 0x2000001A [The license key for this product is invalid or expired.
License is valid until: Wednesday, December 31, 1969
Current date: Friday, March 02, 2007]

Can you register again (for free)?
Can you use copy & paste method to apply the key (take care to not copy the 'last' blank space at the end of the paragraph: copy only the key)?

[Panama Red]

Thank you. I found out what the problem was and fixed it. I HAD Spycatcher and it was also interfering with my VCOM SystemSuite 7 anti-virus and anti-spyware software. As a result, I removed Spycatcher and avast! works okay now as well as SystemSuite 7.

[DavidR]

This was in the first link I gave you

I figured it out. I have spycatcher running and it was blocking the update files. I don't know why it started doing this, I've been running spycatcher and avast together for quite a while now. Spycatcher was blocking "reccommended removal" from occurring which was associated with avast so I changed the setting to allow it to run and avast updated properly after that. Thanks for the tips, after trying to disable the firewall and nothing I thought of checking spycatcher to see if it had blocked anything associated with avast.

So same problem, interference from another security program, the main thing is it is now resolved.

Even though the two AVs appear to be working together, it isn't recommended to have two resident antivirus programs installed on the same system, there is too much potential for them to conflict. This could leave your system less well protected rather than more protected.

Welcome to the forums.

[Panama Red]

DavidR:
It was your post that got me suspecting Spycatcher, but it was after my SystemSuite 7 firewall would not initiate this afternoon that I deleated Spycatcher and everything worked as it should. Thanks.

[joebear]

IM about  about  at  wits  end with  trying  to  register avast Ive  used  it  on my  computer  and  my wifes  and  i just put it  back on my  wifes with  no problem at  all  I'm running  win xp 1 gig mem and  2396 proses  Ive for two weeks  to register avast but  no matter how  many times  i  register it will not  send  me  a  comformation address Ive tryed  to even register under three email Addy's   took me  forever to get in here  i got  registered through the avast!webforum and  it  give  me  a  code  but  it  don't  work  says the  code  is  invalid   Ive  installed  and  uninstalled  three differant  times   if  anyone   knows  whats wrong,your  help- would  really  be  great  and  thanks

[Lisandro]

Ive for two weeks  to register avast but  no matter how  many times  i  register it will not  send  me  a  comformation address Ive tryed  to even register under three email Addy's   took me  forever to get in here  i got  registered through the avast!webforum and  it  give  me  a  code  but  it  don't  work  says the  code  is  invalid   Ive  installed  and  uninstalled  three differant  times   if  anyone   knows  whats wrong,your  help- would  really  be  great  and  thanks

See the tutorial:  http://www.avast.com/files/tutorials/insert_key.htm
Please take a look here: http://www.avast.com/eng/faq-invalid-license-number.html

What is the error message?
Is your system date/time correct?
Do you use copy & paste method?
Are you sure you do not include the 'last blank space' in the paragraph while copying & pasting?

[joebear]

hi tech   I would  have  tryed  to enter a  code  if  i could  get  one   delivered to my  e_mail addy thats the  problem  Ive  given three e_mail Addy's  trying  to  get the  code  Ive  used  avast  before  and  i  have  it  on  my  other  two person computers  ones  my  wifes  and  my  daughters   problem is  i got   here  my  time and  date is  right  don't  know  why i cant  get a  e_mail sent  to  me  i hope  you  got  some  answers I'm  fresh  out  Ive  registered  every way  i  can as  a  new  user  and  as  a  registered  user  but  it  still will not  send  me  a  e_mail

[oldman]

Do you or your mail server have a spam blocker program running? If so see here
http://avast.com/eng/faq-registration-license.html

About the 5th or 6th one down.

[Lisandro]

it  still will not  send  me  a  e_mail

Most probably, as oldman said, the problem is a spam blocker feature of your computer (spam killer) or your ISP.