Author Topic: HOW DO I FIND MY ORDER ID  (Read 452 times)

0 Members and 1 Guest are viewing this topic.

Offline Ma36

  • Newbie
  • *
  • Posts: 1
HOW DO I FIND MY ORDER ID
« on: May 13, 2021, 04:41:15 PM »
I cant find my order id anywhere and I cant find a phone number to call avast

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 70663
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Win 8.1 [x64] - Avast PremSec 21.5.6354.BCi [UI.646] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.82
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 85128
  • No support PMs thanks
Re: HOW DO I FIND MY ORDER ID
« Reply #2 on: May 13, 2021, 06:55:44 PM »
-> https://support.avast.com/en-ww/article/Sale-Billing-FAQ

Hasn't got an order ID ;)

@ Ma36
What product did you purchase ?

You should have received an email relating to the purchase which also has the order ID in it ?
I can only assume that you didn't get this ?

If so check your email services (and local) spam folder/filter.
The most common cause of non-receipt is a typo when giving the email address or a spam filter as mentioned.

- Submit a support ticket https://support.avast.com/en-ww/contact/sales in your case select the Billing, payment, or license issues option - and then the I have a different billing or license issue and click Next and follow. 
Since you haven't got the Order ID, etc enter 00000000 and give as much information that you can to help identify it.

What is it that you need your order ID number for (we could direct you to a more appropriate link )?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.5.2470 (build 21.5.6354.675) UI 1.0.646/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 1317
Re: HOW DO I FIND MY ORDER ID
« Reply #3 on: May 14, 2021, 11:52:43 AM »

"What can I do if I don't receive an order confirmation email?"
https://support.avast.com/en-ww/article/Sale-Billing-FAQ/#idt_0530

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 85128
  • No support PMs thanks
Re: HOW DO I FIND MY ORDER ID
« Reply #4 on: May 14, 2021, 12:22:00 PM »

"What can I do if I don't receive an order confirmation email?"
https://support.avast.com/en-ww/article/Sale-Billing-FAQ/#idt_0530

Is the Order ID stored in the Avast Account as this appears to be about the Activation Code ?

Quote from: extract
If you do not immediately receive an order confirmation email, you can retrieve your activation code via the Avast Account that is linked to the email address you provided during the subscription purchase. For detailed instructions, refer to the following article:
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.5.2470 (build 21.5.6354.675) UI 1.0.646/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 1317
Re: HOW DO I FIND MY ORDER ID
« Reply #5 on: May 14, 2021, 01:43:00 PM »

"What can I do if I don't receive an order confirmation email?"
https://support.avast.com/en-ww/article/Sale-Billing-FAQ/#idt_0530

Is the Order ID stored in the Avast Account as this appears to be about the Activation Code ?

Quote from: extract
If you do not immediately receive an order confirmation email, you can retrieve your activation code via the Avast Account that is linked to the email address you provided during the subscription purchase. For detailed instructions, refer to the following article:

Hi,
The order id would be in the confirmation email.
That part of the article is about retrieving your activation code (if that was your actual reason for looking for the order id/confirmation email) - might be useful info for someone reading this post.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 85128
  • No support PMs thanks
Re: HOW DO I FIND MY ORDER ID
« Reply #6 on: May 14, 2021, 06:09:36 PM »
Unfortunately given the topic title, "HOW DO I FIND MY ORDER ID" and very limited one line post.

I can only assume the OP can't find that, unfortunately the OP hasn't returned to the topic.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.5.2470 (build 21.5.6354.675) UI 1.0.646/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security