Author Topic: I got charged for a product I did not buy...  (Read 854 times)

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Offline jferruggia1990

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I got charged for a product I did not buy...
« on: May 14, 2021, 01:25:23 AM »
**ISSUE HAS BEEN FIXED**

Hello/ Im not sure if there is a place or section for this but Im currently on the phone (on hold) with the support number given on the Avast support center.
I noticed today I was missing $76.20 from my bank account. Turns out ive been charged by ''DRI*AVAST SOFTWARE'' but I do not have any sort of paid subscriptions with Avast. I mainly use the free option and have never thought about upping my protection.

Im hoping its a fixable mistake and would like to know what to do to fix this and get my money back. Im in a bit of bind and every dollar helps. So please if someone can get this in the right hands and help me out, that's be great.

Kind regards, J

P.S. Still on hold, havent spoken to anyone yet.

P.P.S. Turns out someone else was using it and I had forgotten. My mistake.
I was shown the email and I understand how I got the charge. All is good now
« Last Edit: May 14, 2021, 01:47:33 AM by jferruggia1990 »

Offline DavidR

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Re: I got charged for a product I did not buy...
« Reply #1 on: May 14, 2021, 01:35:15 AM »
I don't know how they would have got your payment details, have you ever had a paid version of avast before ?

Refund request - https://support.avast.com/en-ww/contact/sales_refund If you haven't got the Order ID, etc enter 00000000 and give as much information that you can to help identify it.  I would suggest the email address that the "DRI*AVAST SOFTWARE" email was sent to and any information on that relating to the product.
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Offline jferruggia1990

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Re: I got charged for a product I did not buy...
« Reply #2 on: May 14, 2021, 01:42:56 AM »
I figured it out and it cleared up.

Offline DavidR

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Re: I got charged for a product I did not buy...
« Reply #3 on: May 14, 2021, 02:20:25 AM »
Curiosity killed the cay, but what was it :)
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: I got charged for a product I did not buy...
« Reply #4 on: May 14, 2021, 09:53:02 AM »
Curiosity killed the cay, but what was it :)

P.P.S. Turns out someone else was using it and I had forgotten. My mistake.
I was shown the email and I understand how I got the charge. All is good now
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