Author Topic: Money Deducted  (Read 347 times)

0 Members and 1 Guest are viewing this topic.

Offline anmolbhuinya

  • Newbie
  • *
  • Posts: 1
Money Deducted
« on: May 15, 2021, 03:02:33 PM »
I opted to subscribe 1 year subscription for Avast Premium Security (Avast Cleanup) and paid money from my credit card. However when money got deducted avast showed screen showing transaction could not be done and asked for retry!!!! But my money got deducted. Please suggest what next to do?

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 70578
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Money Deducted
« Reply #1 on: May 15, 2021, 03:58:18 PM »
Win 8.1 [x64] - Avast PremSec 21.5.6346.B5i [UI.645] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.81
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 1298
Re: Money Deducted
« Reply #2 on: May 17, 2021, 04:55:59 PM »
I opted to subscribe 1 year subscription for Avast Premium Security (Avast Cleanup) and paid money from my credit card. However when money got deducted avast showed screen showing transaction could not be done and asked for retry!!!! But my money got deducted. Please suggest what next to do?

Hi,

Our system shows that you have a subscription for Avast Cleanup (ordered May/15/2021). There does not seem to be an order for Avast Premium Security on this date.
You should have received a confirmation email with additional details.
You can contact sales support via https://support.avast.com/en-in/contact/sales_other_general