Blue screens due to Avast products.

[Aly Lutgen]

Hi. Windows 10 Home 20H2 on Dell G3 3500 (with Zone Alarm Free Firewall as firewall): random blue screens due to Awast Free Antivirus (got them after install of latest version).

Reports by Dell Support Assistant:

Bug check code 0x00000050
-------------------------
Bug check parameters
0xffffb98d99166000,
0x0000000000000002,
0xfffff8062be930e6,
0x0000000000000000
Device name
Avast Anti Rootkit
Driver version
21.3.223.0
Driver path
C:\WINDOWS\system32\drivers\aswArPot.sys

Bug check code 0x00000139
-------------------------
Bug check parameters
0x000000000000001d,
0xffff8082d0e5fff0,
0xffff8082d0e5ff48,
0x0000000000000000
Device name
Avast File System Filter
Driver version
21.3.223.0
Driver path
C:\WINDOWS\system32\drivers\aswMonFlt.sys

Found similar posts in several forums. PC with blue screens is "suicide". But not really ready to give up an application, that I use for years and that I have 99% trust in. Is Avast aware of the problem? Is there a possibility (and is it a safe option) to downgrade to previous Avast version? What else can I do? Thanks a lot for any suggestions.

[Asyn]

Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.

[Aly Lutgen]

File ID of report generated is 6IE2C; filename is 20210519_0529_6IE2C_290496984.

Upload file automatically was checked, but I did not have an Internet connection at that moment. Have I to upload the file manually?

Thanks.

[Asyn]

Upload file automatically was checked, but I did not have an Internet connection at that moment.

Connect to the net and rerun the support-tool.

[Aly Lutgen]

Rerun the support tool with Internet connected; I think that the file has been uploaded. File ID=4P3DS; filename=20210520_1009_4P3DS_290496984.zip

What exactly happens now? Just to know, what I shall do. I didn't had blue screens these last days and I could reset the system to a recent image, in the case if... But, working on a system, that may crash at any moment, is not really reasonable. On the other hand, as I said, difficult to give up an antivirus, that I have trust in. Thanks, anyway.

[Asyn]

Rerun the support tool with Internet connected; I think that the file has been uploaded. File ID=4P3DS;

Ok, I fowarded it for you.