Author Topic: Exemptions not being saved  (Read 954 times)

0 Members and 1 Guest are viewing this topic.

Offline jeffrey58hop

  • Newbie
  • *
  • Posts: 3
Exemptions not being saved
« on: May 19, 2021, 08:15:33 PM »
Hi,

Every time I restart my computer and open MS Word, Avast Premium Firewall protection throws a pop-up window stating

"Microsoft Word is trying to open a Web page using a secure connection (HTTPS)"

Each and every time. I have tried to add Word as an exemption, but it does not seem to save it.

Any ideas?

Thanks, Jeff
« Last Edit: May 22, 2021, 01:39:31 AM by jeffrey58hop »

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2610
Re: Exemptions not being saved
« Reply #1 on: May 20, 2021, 01:00:50 PM »
Hi,

Could you please attach (+ Attachments and other options) a screenshot?
Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

Offline jeffrey58hop

  • Newbie
  • *
  • Posts: 3
Re: Exemptions not being saved
« Reply #2 on: May 20, 2021, 08:54:05 PM »
Here is a screen shot of the notice I get every time I re-open Word regardless of setting an exemption for it in Avast or not.



Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2610
Re: Exemptions not being saved
« Reply #3 on: May 24, 2021, 01:52:10 PM »
Here is a screen shot of the notice I get every time I re-open Word regardless of setting an exemption for it in Avast or not.

Hi,
Could you please:
1. locate and delete the rule in the Firewall settings "Application Rules" (it should be located under "Microsoft Corporation" > "Microsoft Word"
Please see this guide for more details: https://support.avast.com/en-ww/article/Antivirus-Firewall-Application-Rules/
2. Restart Windows
3. Open Microsft Word and "Allow" if prompted