Author Topic: ashwebsv.exe keeps crashing out...  (Read 7599 times)

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MartyLK

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Re: ashwebsv.exe keeps crashing out...
« Reply #15 on: March 27, 2007, 05:01:38 PM »
here is a fault:

Event Type:   Error
Event Source:   Application Error
Event Category:   (100)
Event ID:   1000
Date:      3/27/2007
Time:      12:21:04 AM
User:      N/A
Computer:   MYFIRSTMSISYS
Description:
Faulting application ashWebSv.exe, version 4.7.936.0, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 61 73 68   ure  ash
0018: 57 65 62 53 76 2e 65 78   WebSv.ex
0020: 65 20 34 2e 37 2e 39 33   e 4.7.93
0028: 36 2e 30 20 69 6e 20 6e   6.0 in n
0030: 74 64 6c 6c 2e 64 6c 6c   tdll.dll
0038: 20 35 2e 31 2e 32 36 30    5.1.260
0040: 30 2e 32 31 38 30 20 61   0.2180 a
0048: 74 20 6f 66 66 73 65 74   t offset
0050: 20 30 30 30 31 38 66 65    00018fe
0058: 61                        a       


Now, if you require I be a rocket scientist, you require too much. I'm an ordinary person trying to resolve an issue so that I may be able to once again browse the web on my PC.

You know...stuff like...important business, financial etc.

Offline Lisandro

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Re: ashwebsv.exe keeps crashing out...
« Reply #16 on: March 27, 2007, 08:42:32 PM »
MartyLK, I'm not sure, but maybe you should generate a dump file...
To create the dump, download and run http://public.avast.com/~vlk/hangrep.exe . In the list of processes select ashWebSv.exe and use the Save button. This generates a file which you can either send to his email address vlk (at) avast.com (if it's smaller than e.g. 1 MB, ZIPed), or upload to ftp://ftp.avast.com/incoming

The command-line version http://public.avast.com/~vlk/userdump.exe . The syntax is
userdump.exe ashWebSv.exe c:\ashWebSv.dmp
(producing dump file in the root of C:\ drive)

Also, check the folder <avast>\data\log
Are there any files called unpXXXX there  (where XXXX is a random number)?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).
The best things in life are free.

Offline lukor

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Re: ashwebsv.exe keeps crashing out...
« Reply #17 on: March 27, 2007, 09:36:27 PM »
MartyLK,
You said ashwebsv.exe is crashing. You should see a dialog similar to the one I attach. Please click on the circled places and send me the files from the dialog marked with number 3. If the files are too big to be attached into an email message, please upload them zipped to our FTP server and send me an email under which name I can find them there.

For details on uploading to the avast FTP, please see here:

http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=18



Please note: I do NOT require you to be a rocket scientist.


Quote
You know...stuff like...important business, financial etc.

Also note that avast! Home is for personal non commercial, non business use only.

PS: click on my name for the email address.