I am sorry to hear that there was an issue; we've managed quite well with the current emails: I'll look into changing the text to better let any customer know that the product itself needs to be downloaded.
I think there was an assumption (yes, I know, bad thing) that customer would trial the product first, and therefore it would already be downloaded. I'll try to get this corrected.
Best,
Justin.
Justin Bellinger
Worldwide Operations Manager
ALWIL Software a.s.
Thanks guys. Sorted now. I do think the wording of that e-mail is a little ambiguous though. It suggests that it will be delivered by e-mail which i thought was odd. Surely they should include a link in the e-mails ? Whatever. I'm sorted.