Author Topic: Re-registration issue  (Read 8552 times)

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Manubx

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Re-registration issue
« on: April 13, 2007, 09:49:47 AM »
Hello everybody!

I'm having an issue with re-registering Avast Home... My reg key is about to end (may the 1st), and I can't find where to re-register my copy of Avast.  ??? Following the link given by Avast window doesn't bring me anywhere: connection fails... My internet connection is fine, i'm using Firefox 2.0 under WinXP SP2 if it helps.

Thanks  :)

Online DavidR

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Re: Re-registration issue
« Reply #1 on: April 13, 2007, 02:26:27 PM »
Check this link it is working for me using FF 2.0.

Complete the avast! 4 Home Registration form and you will receive an email from register @ avast.com (without the spaces) with your registration key.

Are you getting any error messages when you try the link in the avast window ?
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Manubx

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Re: Re-registration issue
« Reply #2 on: April 13, 2007, 03:06:58 PM »
Doesn't work for me... Connection Time-out... same thing for any avast web-page...
And no, i dont get any error from Avast   ???

Spyros

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Re: Re-registration issue
« Reply #3 on: April 13, 2007, 03:11:14 PM »

Offline Lisandro

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Re: Re-registration issue
« Reply #4 on: April 13, 2007, 03:16:18 PM »
Doesn't work for me... Connection Time-out... same thing for any avast web-page...
And no, i dont get any error from Avast   ???
What happens if you use a different browser?
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Online DavidR

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Re: Re-registration issue
« Reply #5 on: April 13, 2007, 03:26:28 PM »
Doesn't work for me... Connection Time-out... same thing for any avast web-page...
And no, i dont get any error from Avast   ???

It wasn't an error from avast that I was thinking of rather the connection timeout you mentioned.

What is your firewall ?

Try this link http://75.126.53.169/i_kat_207.php?lang=ENG Or https://secure.avast.com/scripts/register.php?lang=ENG

Lets us know which one works ?
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Spyros

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Re: Re-registration issue
« Reply #6 on: April 13, 2007, 03:29:57 PM »
DavidR,
The "http://www.avast.com/i_kat_207.php?lang=ENG" link you gave now redirects to the link I wrote above (http://www.avast.com/eng/home-registration.php).

Online DavidR

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Re: Re-registration issue
« Reply #7 on: April 13, 2007, 03:52:14 PM »
Thanks Spyros.

I just checked the link from the about avast and that is really strange to, and ends up at the avast home page and not registration, perhaps the redirects may be causing the timeouts for Manubx.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Manubx

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Re: Re-registration issue
« Reply #8 on: April 13, 2007, 07:03:50 PM »
yes David, I was thinking the same...
Anyway, the http://75.126.53.169/i_kat_207.php?lang=ENG adress did the trick, I've been able to reach the website and re-register my copy.
Thanks a million times for your fast and helpful support.

Best wishes from France :)

Offline Lisandro

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Re: Re-registration issue
« Reply #9 on: April 13, 2007, 07:27:23 PM »
Anyway, the http://75.126.53.169/i_kat_207.php?lang=ENG adress did the trick
Generally, when you could access a site by the IP number and not by its name, the problem is on your Client DNS Service (Domain Name Server). Isn't it set to automatically start? (Control Panel  > Administrative Tools > Services).
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Online DavidR

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Re: Re-registration issue
« Reply #10 on: April 13, 2007, 07:41:48 PM »
As Tech says this could indicate a problem with your DNS, that was one of the reasons I threw in the IP address link, another reason is the windows hosts file could be blocking avast.com. So it might be worth while checking that out. C:\Windows\HOSTS this is a file (don't confuse with a folder) that has no file extension.

It can be opened and edited with a text editor like notepad, once opened check there are no entries for avast.com with 127.0.0.1 in the line, if so report your findings. Some malware does this to divert your attempts to get to an antivirus site to your computer, this way you can't get to AV sites to have your system scanned, updated, etc. to remove malware.

It may be nothing just sluggish connections by you ISP, but it is worth checking out.
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Manubx

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Re: Re-registration issue
« Reply #11 on: April 13, 2007, 09:26:58 PM »
My DNS server is set to automatically start (and is indeed started), and my HOSTS file is clean (only line is localhost). As far as i can tell, Avast's site is the only one I'm having issues with today... Odd...

Offline Lisandro

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Re: Re-registration issue
« Reply #12 on: April 13, 2007, 10:15:48 PM »
My DNS server is set to automatically start (and is indeed started), and my HOSTS file is clean (only line is localhost). As far as i can tell, Avast's site is the only one I'm having issues with today... Odd...
Can you access other antivirus sites?
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Manubx

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Re: Re-registration issue
« Reply #13 on: April 13, 2007, 11:51:08 PM »
Hum; yes... I tried most major AV sites, without any trouble... After all, it might have something to see with Friday 13th...  ;D