Error Message

[Drago494]

Information about current update:
Last encountered error: The license key for this product is invalid.

It happens everytime I try to update the antivirus. It also forces my computer to restart. It's getting annoying.

Do I just have to update the license or what?

[Vlk]

What version of avast are you using? Which OS?
And what does the avast About box say about your license?

Thanks
Vlk

[Lisandro]

Do I just have to update the license or what?

Go to the SSL page version and register from there: https://secure.avast.com/scripts/register.php?lang=ENG
See the tutorial:  http://www.avast.com/files/tutorials/insert_key.htm
Please take a look here: http://www.avast.com/eng/faq-invalid-license-number.html

What is the error message?
Is your system date/time correct?
Do you use copy & paste method?
Are you sure you do not include the 'last blank space' in the paragraph while copying & pasting?
Which avast version are you trying to register (Home or Professional)?

For complete information, please, post the last 50-100 files of avast log files:
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
C:\Program Files\Alwil Software\Avast4\Setup\setup.log

[Drago494]

I'm using the newest version of Avast, running Windows XP, not SP2. I never bothered getting SP2. I tried registering again, but I keep getting the same error message. This is what the log gives me when I check it:

16.04.2007 09:50:52 general: Started: 16.04.2007, 09:50:52
16.04.2007 09:50:52 general: Running setup_av_pro-3ae (942)
16.04.2007 09:50:52 system: Operating system: WindowsXP ver 5.1, build 2600, sp 0.0
16.04.2007 09:50:52 system: Computer WinName: HOME
16.04.2007 09:50:52 system: Windows Net User: HOME\Lorenzo Moscato
16.04.2007 09:50:52 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
16.04.2007 09:50:52 general: DldSrc set to inet
16.04.2007 09:50:52 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
16.04.2007 09:50:52 general: Old version: 3ae (942)
16.04.2007 09:50:52 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.04.2007 09:50:52 system: Computer DnsName: home
16.04.2007 09:50:52 system: Computer Ip Addr: 192.168.2.136
16.04.2007 09:50:52 internet: SYNCER: Type: use IE settings
16.04.2007 09:50:52 internet: SYNCER: Auth: another authentication, use WinInet
16.04.2007 09:50:52 package: Part prg_av_pro-3ae is installed
16.04.2007 09:50:52 package: Part vps-73302 is installed
16.04.2007 09:50:52 package: Part news-4b is installed
16.04.2007 09:50:52 package: Part setup_av_pro-3ae is installed
16.04.2007 09:50:52 general: Old version: 3ae (942)
16.04.2007 09:50:53 file: SetExistingFilesBitmap: 937->145->145
16.04.2007 09:50:53 general: GUID: f4f0a1b8-81c8-4108-b6ae-604595616ba4
16.04.2007 09:50:53 general: Server definition(s) loaded for 'main': 125 (maintenance:0)
16.04.2007 09:50:53 general: SelectCurrent: selected server 'Download15 AVAST server' from 'main'
16.04.2007 09:50:53 package: GetPackages - set proxy for inet
16.04.2007 09:50:53 internet: SYNCER: Type: use IE settings
16.04.2007 09:50:53 internet: SYNCER: Auth: another authentication, use WinInet
16.04.2007 09:50:53 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
16.04.2007 09:50:53 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
16.04.2007 09:50:53 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
16.04.2007 09:50:53 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
16.04.2007 09:50:53 general: progress thread start
16.04.2007 09:50:53 general: progress start - 1
16.04.2007 09:50:53 general: progress start - 2
16.04.2007 09:50:53 general: Used server: http://download15.avast.com/iavs4x
16.04.2007 09:50:53 general: Server definition(s) loaded for 'main': 125 (maintenance:0)
16.04.2007 09:50:53 general: SelectCurrent: selected server 'Download4 AVAST server' from 'main'
16.04.2007 09:50:53 package: GetPackages - set proxy for inet
16.04.2007 09:50:53 internet: SYNCER: Type: use IE settings
16.04.2007 09:50:53 internet: SYNCER: Auth: another authentication, use WinInet
16.04.2007 09:50:54 general: Used server: http://download4.avast.com/iavs4x
16.04.2007 09:50:54 general: Used server: http://download4.avast.com/iavs4x
16.04.2007 09:50:54 general: Part of license key: W4515306H4200A1106
16.04.2007 09:50:54 general: progress end - 1
16.04.2007 09:50:54 general: Err:The license key for this product is invalid.

[Vlk]

Can you please check the avast About box, license section. What does it say?

Thanks
Vlk

[Vlk]

One more thing: could you please ZIP the WHOLE avast4 folder (with subdirectories) and upload it to our ftp site?
The upload process is described here: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=18


Thanks
Vlk

[Drago494]

I'm not sure what you mean about the About Avast section.

[Vlk]

If you open the About Avast window, it has a couple of sections; one of them is related to the license.

Anyway, it would be better to do what I described in my last post above (send us the whole avast folder). I hope you have a decent Internet connection.

Thanks
Vlk

[Drago494]

Haha, that I do have, but it's still taking a while. The file's on it's way though.

[Drago494]

File uploaded

[Forejt]

After sending, you can uninstall avast, restart, and install the latest version 4.7.981. Then just enter your current license key, you don't have to register again.

[Drago494]

You sure that would work? It seems like the best possible solution, but what if it doesn't work?

I do think it might've happened because of a system crash I had a week ago. But Avast was able to update after that.

[Forejt]

You can just delete file "jollyroger.vpu" from avast4\setup folder, it was corrupted.
Then update VPS or the whole program, corrupted file will be downloaded again

[Drago494]

But will it be corrupt? Or is it going to be fixed?

[Drago494]

Now it gives me an error message saying the package is broken.