Why ALWIL processing virus reports so slowly?

[tezuke]

I'm a enthusiast of avast.I come from China.
Many times,I and my friends find plenty of virus that are not detected by avast.So,I send them to virus@avast.com,and I have compress them as a ZIP with the password 'virus' .
And I use tezuke@163.com send the reports.The mailbox can incept the mails from register@avast.com. SO,I think my mailbox has no problems.
But,a month of Sundays past,the latest version avast still can't detected them!
Why?Is it possible that ALWIL not process the reports from China?

[Add-Aware]

tezuka, because in ALWIL only two virus analyst (I am right? ).

[Vlk]

tezuka, because in ALWIL only two virus analyst (I am right?  ).

No

[tezuke]

tezuka, because in ALWIL only two virus analyst (I am right?  ).

No

So,why the speed of process repots so slowly?

[Vlk]

There's no general answer to this question.
You'd have to get in touch with the people behind the virus@avast.com mailbox to find out the details...

I'll try to get someone from the virus lab to have a look at this thread.

Thanks
Vlk

[tezuke]

Thank you,vlk.

[Add-Aware]

No

D'oh!

Vik, please, if you can, say me, how many people in Alwil work above VPS? Thanks

[Vlk]

Vik, please, if you can, say me, how many people in Alwil work above VPS?

Approx. 7 people at this time...

[tezuke]

7……Is it a little few?

[solcroft]

Considering how Kaspersky Labs only has 8 or 9, it might be around the average number.

Alwil's response time is certainly nowhere near Kaspersky's, though. 

[Bluesman]

7……Is it a little few?

Well...look at it in a positive way...it's better then 6 persons

[mouniernetwork]

7……Is it a little few?

Well...look at it in a positive way...it's better then 6 persons

Yes I agree

Not to be too negative but it's still lower than 9 
Keep in mind that Alwil is one of the AV's who is making the most progress in all aereas, so I am sure that Alwil will come up with a sollution to enhance the user experience on that issue 

Al968

[tsilo]

I think 7 is very few... So because of it Avast! don t have good detection.. 
There is 2 ways make it better:
1. Make Avast! heuristic that way he can detect 40-50% of unknown viruses ( like nod32) or..
2. Work too hard and add to signatures all of samples Alwil receive per day, (like Avira).

In the and.. Avast! will #1 AV in the world, if the will do both at the same time 
 
Sorry for my bad English

[Spyros]

This might help you 
http://forum.avast.com/index.php?topic=27677.msg225818#msg225818

[solcroft]

This might help you 
http://forum.avast.com/index.php?topic=27677.msg225818#msg225818

I guess there's still the question of why Alwil hasn't tried to fix this problem sooner. Having ItW malware samples going undetected for months is not funny.