Author Topic: Avast password bug  (Read 1386 times)

0 Members and 1 Guest are viewing this topic.

Offline Pänthéon_

  • Jr. Member
  • **
  • Posts: 46
Avast password bug
« on: May 20, 2021, 10:43:19 PM »
Hello i found a bug with avast passeword

when we enter our passwords. nothing happens, to access our accounts after entering our passwords you have to go to another tab then click on passwords again. this bug is quite annoying.

cordially

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76201
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast password bug
« Reply #1 on: May 21, 2021, 01:27:02 PM »
You can submit a bug report in "About Avast". (Add a link to this thread)
W8.1 [x64] - Avast PremSec 22.6.7355.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pänthéon_

  • Jr. Member
  • **
  • Posts: 46
Re: Avast password bug
« Reply #2 on: May 24, 2021, 02:37:10 PM »
Hi,

after reporting and reinstallation to own problem still present. i also noticed that when i click restart when avast asks me to. nothing is happening

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 2389
Re: Avast password bug
« Reply #3 on: May 25, 2021, 12:07:14 PM »
Hello i found a bug with avast passeword

when we enter our passwords. nothing happens, to access our accounts after entering our passwords you have to go to another tab then click on passwords again. this bug is quite annoying.

cordially

Hi,

Could you please provide us with screenshots for better clarification?

Offline Pänthéon_

  • Jr. Member
  • **
  • Posts: 46
Re: Avast password bug
« Reply #4 on: May 25, 2021, 08:07:15 PM »
hello,

After entering my password, avast gets stuck in authentication picture 1

to open the password I go to the home screen picture 2

after that I go to the privacy tab then open passwords picture 3

avast passeword is open picture 4  'white is a montage"



Offline Pänthéon_

  • Jr. Member
  • **
  • Posts: 46
Re: Avast password bug
« Reply #5 on: May 25, 2021, 08:21:50 PM »

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 2389
Re: Avast password bug
« Reply #6 on: May 26, 2021, 03:45:52 PM »
Hi,

Is this version 21.4?
Please repair Avast Antivirus, it should help.
https://support.avast.com/en-ww/article/Repair-Antivirus/


Offline Pänthéon_

  • Jr. Member
  • **
  • Posts: 46
Re: Avast password bug
« Reply #7 on: May 26, 2021, 03:58:30 PM »
hi,

yes is the version 21.4.

i repair but nothing change.

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 2389
Re: Avast password bug
« Reply #8 on: May 27, 2021, 09:44:26 AM »
hi,

yes is the version 21.4.

i repair but nothing change.

Hi,
Thank you for the update.
I take it you restarted Windows after the repair.
These steps should work:
1. Make sure Avast Passwords is unlocked.
2. Go to "Privacy" > "Passwords" > "Settings" > make sure non of the options in "Auto-lock" is selected.
3. Repair Avast Antivirus but do not Restart
We are working on a permanent fix which should allow it to work normally again.
You can try the above steps or wait for the update.

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 2389
Re: Avast password bug
« Reply #9 on: June 01, 2021, 01:38:49 PM »
Hi,

It has been fixed. Please make sure that you have UI version 1.0.643 (Menu > About)
Please see this guide on manually updating the application (if need be).
https://support.avast.com/en-ww/article/Update-Antivirus/