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Author Topic: Trouble with Avast Home Edition  (Read 7552 times)

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JFeeney1

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Trouble with Avast Home Edition
« on: April 20, 2007, 03:05:47 AM »
I clicked on the green screen when Avast told me there was a new version of the Avast Home edition.  It started to install but for some reason, an error came up about the aswCmnOs.dll.  I then uninstalled the conventional way via Add/Remove programs.  I then tried to install it again but it came up that ir could not find the aswCmnOs.dll file.  I then tried to use Avast uninstall process via the downloaded program.  It erased 4 files.  I then tried to install the same program but it came up with the same problem.  Any help would be great either from another person from the forum or someone from Avast themselves.
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Offline Lisandro

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Re: Trouble with Avast Home Edition
« Reply #1 on: April 20, 2007, 03:10:54 AM »
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JFeeney1

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Re: Trouble with Avast Home Edition
« Reply #2 on: April 20, 2007, 03:22:52 AM »
I tried all those options.  I have an error log copied.  the forum will not allow me to post it becasue it is too long.  Any more suggestions?
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Offline Lisandro

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Re: Trouble with Avast Home Edition
« Reply #3 on: April 20, 2007, 03:45:39 AM »
Quote from: JFeeney1 on April 20, 2007, 03:22:52 AM
The forum will not allow me to post it becasue it is too long.  Any more suggestions?
Post the last 100 lines of it...
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JFeeney1

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Re: Trouble with Avast Home Edition
« Reply #4 on: April 20, 2007, 04:01:17 AM »
19.04.2007 21:18:53 package: Loaded pkg info 'vpsm', containing 1 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'vps', containing 99 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'news405', containing 1 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'news409', containing 1 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'setif_av_pro', containing 18 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'setup_av_pro', containing 8 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'jrog', containing 2 subversions
19.04.2007 21:18:54 general: progress end - 2
19.04.2007 21:18:54 package: FilterOutExistingFiles: 143 & 0 = 143
19.04.2007 21:18:54 package: FilterOutExistingFiles: 143 & 0 = 143
19.04.2007 21:18:58 package: vps: needs to be updated [073402]
19.04.2007 21:18:58 general: progress end - 1
19.04.2007 21:18:58 general: setup: same as previous
19.04.2007 21:18:58 general: setif: same as previous
19.04.2007 21:19:00 file: SetExistingFilesBitmap: Setting group av_pro_sysx because of existing file C:\WINDOWS\system32\OleAcc.dll
19.04.2007 21:19:00 file: SetExistingFilesBitmap: 1024->92->92
19.04.2007 21:19:00 package: FilterOutExistingFiles: 143 & 92 = 52
19.04.2007 21:19:00 package: Extracting from av_pro_core-38a.vpu (1)
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\aswMonFlt.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\aswMonFlt.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\IA64\aswMonFlt.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\IA64\aswMonFlt.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\AMD64\aswRdr.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\AMD64\aswRdr.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\IA64\aswRdr.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\IA64\aswRdr.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\AswRdr.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\AswRdr.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\AMD64\aswTdi.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\AMD64\aswTdi.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\AswTdi.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\AswTdi.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\IA64\aswTdi.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\IA64\aswTdi.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\wdp-ash-updscript.vbs
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\wdp-ash-updscript.vbs
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\DefTasks.xml
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\DefTasks.xml
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Data\report\avast.xsl
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Data\report\avast.xsl
19.04.2007 21:19:00 package: Extracting from av_pro_dll409-164.vpu (1)
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ENGLISH\Base.dll
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\ENGLISH\Base.dll
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ENGLISH\Boot.dll
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\ENGLISH\Boot.dll
19.04.2007 21:19:00 file: Error direct moving file: C:\Program Files\Alwil Software\Avast4\ENGLISH\Lang.dll
19.04.2007 21:19:00 file: filRenameOnReboot:!bSuccess
19.04.2007 21:19:00 file: filRenameOnReboot:bOnReboot
19.04.2007 21:19:00 file: Direct delete of file: C:\Program Files\Alwil Software\Avast4\ENGLISH\Lan5.tmp
19.04.2007 21:19:00 file: ERROR:Install file:C:\Program Files\Alwil Software\Avast4\ENGLISH\Lang.dll, code:0x00000020
19.04.2007 21:19:00 system: Reboot set by changed resident C:\WINDOWS\system32\drivers\aswmon.sys
19.04.2007 21:19:00 system: Driver file copied: C:\WINDOWS\system32\drivers\aswmon.sys
19.04.2007 21:19:00 system: Reboot set by changed resident C:\WINDOWS\system32\drivers\aswmon2.sys
19.04.2007 21:19:00 system: Driver file copied: C:\WINDOWS\system32\drivers\aswmon2.sys
19.04.2007 21:19:00 registry: Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
19.04.2007 21:19:00 registry: Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
19.04.2007 21:19:00 registry: Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
19.04.2007 21:19:00 registry: Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
19.04.2007 21:19:00 general: progress end - forced
19.04.2007 21:19:00 general: progress thread en
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Offline Lisandro

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Re: Trouble with Avast Home Edition
« Reply #5 on: April 20, 2007, 04:08:36 AM »
Quote from: JFeeney1 on April 20, 2007, 04:01:17 AM
19.04.2007 21:19:00 file: Error direct moving file: C:\Program Files\Alwil Software\Avast4\ENGLISH\Lang.dll
19.04.2007 21:19:00 file: ERROR:Install file:C:\Program Files\Alwil Software\Avast4\ENGLISH\Lang.dll, code:0x00000020
Did you have one version (language) of avast installed and you're running other language setup now?

Quote from: Tech on April 20, 2007, 03:45:39 AM
Post the last 100 lines of it...
Please, the last 100 lines...
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JFeeney1

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Re: Trouble with Avast Home Edition
« Reply #6 on: April 20, 2007, 04:50:48 AM »
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll404', containing 11 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll405', containing 33 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll406', containing 9 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll407', containing 26 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll408', containing 13 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp81a', containing 3 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll409', containing 37 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll804', containing 11 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll40A', containing 24 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll43e', containing 12 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll410', containing 28 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll411', containing 30 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll412', containing 20 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp42f', containing 2 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll413', containing 28 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_core', containing 10 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll414', containing 15 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll415', containing 27 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll416', containing 27 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll418', containing 16 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp402', containing 6 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll419', containing 27 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp403', containing 3 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp404', containing 15 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp405', containing 8 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp406', containing 8 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp407', containing 8 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp408', containing 3 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp409', containing 3 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll40b', containing 21 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll816', containing 2 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll40c', containing 29 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll40e', containing 27 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp804', containing 15 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp40A', containing 3 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp43e', containing 3 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_dll424', containing 7 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp410', containing 8 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp411', containing 7 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'av_pro_hlp412', containing 8 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'vpsm', containing 1 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'vps', containing 99 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'news405', containing 1 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'news409', containing 1 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'setif_av_pro', containing 18 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'setup_av_pro', containing 8 subversions
19.04.2007 21:18:53 package: Loaded pkg info 'jrog', containing 2 subversions
19.04.2007 21:18:54 general: progress end - 2
19.04.2007 21:18:54 package: FilterOutExistingFiles: 143 & 0 = 143
19.04.2007 21:18:54 package: FilterOutExistingFiles: 143 & 0 = 143
19.04.2007 21:18:58 package: vps: needs to be updated [073402]
19.04.2007 21:18:58 general: progress end - 1
19.04.2007 21:18:58 general: setup: same as previous
19.04.2007 21:18:58 general: setif: same as previous
19.04.2007 21:19:00 file: SetExistingFilesBitmap: Setting group av_pro_sysx because of existing file C:\WINDOWS\system32\OleAcc.dll
19.04.2007 21:19:00 file: SetExistingFilesBitmap: 1024->92->92
19.04.2007 21:19:00 package: FilterOutExistingFiles: 143 & 92 = 52
19.04.2007 21:19:00 package: Extracting from av_pro_core-38a.vpu (1)
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\aswMonFlt.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\aswMonFlt.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\IA64\aswMonFlt.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\IA64\aswMonFlt.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\AMD64\aswRdr.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\AMD64\aswRdr.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\IA64\aswRdr.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\IA64\aswRdr.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\AswRdr.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\AswRdr.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\AMD64\aswTdi.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\AMD64\aswTdi.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\AswTdi.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\AswTdi.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Setup\INF\IA64\aswTdi.sys
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Setup\INF\IA64\aswTdi.sys
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\wdp-ash-updscript.vbs
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\wdp-ash-updscript.vbs
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\DefTasks.xml
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\DefTasks.xml
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Data\report\avast.xsl
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\Data\report\avast.xsl
19.04.2007 21:19:00 package: Extracting from av_pro_dll409-164.vpu (1)
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ENGLISH\Base.dll
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\ENGLISH\Base.dll
19.04.2007 21:19:00 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ENGLISH\Boot.dll
19.04.2007 21:19:00 file: Installed file:C:\Program Files\Alwil Software\Avast4\ENGLISH\Boot.dll
19.04.2007 21:19:00 file: Error direct moving file: C:\Program Files\Alwil Software\Avast4\ENGLISH\Lang.dll
19.04.2007 21:19:00 file: filRenameOnReboot:!bSuccess
19.04.2007 21:19:00 file: filRenameOnReboot:bOnReboot
19.04.2007 21:19:00 file: Direct delete of file: C:\Program Files\Alwil Software\Avast4\ENGLISH\Lan5.tmp
19.04.2007 21:19:00 file: ERROR:Install file:C:\Program Files\Alwil Software\Avast4\ENGLISH\Lang.dll, code:0x00000020
19.04.2007 21:19:00 system: Reboot set by changed resident C:\WINDOWS\system32\drivers\aswmon.sys
19.04.2007 21:19:00 system: Driver file copied: C:\WINDOWS\system32\drivers\aswmon.sys
19.04.2007 21:19:00 system: Reboot set by changed resident C:\WINDOWS\system32\drivers\aswmon2.sys
19.04.2007 21:19:00 system: Driver file copied: C:\WINDOWS\system32\drivers\aswmon2.sys
19.04.2007 21:19:00 registry: Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
19.04.2007 21:19:00 registry: Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
19.04.2007 21:19:00 registry: Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
19.04.2007 21:19:00 registry: Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
19.04.2007 21:19:00 general: progress end - forced
19.04.2007 21:19:00 general: progress thread end
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Offline Lisandro

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Re: Trouble with Avast Home Edition
« Reply #7 on: April 20, 2007, 08:48:46 PM »
I've asked from the programmers help to see if any of them knows what is going on... sorry it's beyond my knowledge.
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kubecj

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Re: Trouble with Avast Home Edition
« Reply #8 on: April 20, 2007, 10:00:04 PM »
Do you have Spyware Doctor installed?

If so, please uninstall it, uninstall avast's remains, reboot, install avast, reboot.

Please report here if it worked or not.

Thanks.
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JFeeney1

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Re: Trouble with Avast Home Edition
« Reply #9 on: April 20, 2007, 10:06:13 PM »
I do not have Sypware Doctor installed.  I have tried the uninstall avast remains, rebooted, tried to reinstall avast and then reboot again but it did not work.  I am going to try it again but doubt if it will work again.  Will reply back if it does or not.
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kubecj

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Re: Trouble with Avast Home Edition
« Reply #10 on: April 20, 2007, 10:09:16 PM »
After the complete cleanup, can you please try to search harddrive for avast dlls? Namely ashbase.dll, aswCmnOs.dll. Are they somewhere on the system?
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JFeeney1

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Re: Trouble with Avast Home Edition
« Reply #11 on: April 20, 2007, 10:56:38 PM »
For some reason it worked, i have avast anivirus now.  i want to thank everyone for their help
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Offline Lisandro

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Re: Trouble with Avast Home Edition
« Reply #12 on: April 21, 2007, 07:48:14 PM »
Quote from: JFeeney1 on April 20, 2007, 10:56:38 PM
For some reason it worked, i have avast anivirus now.  i want to thank everyone for their help
We don't like mysteries... but we're glad with you and everything working again...
Feel free to come back any time to avast forums.
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