Author Topic: Avast Free AntiVirus blocking all web traffic  (Read 2101 times)

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Offline Humph.B

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Re: Avast Free AntiVirus blocking all web traffic
« Reply #15 on: June 14, 2021, 12:09:17 PM »
Done. Thank you. They answered that their assessment would be reported to me in due course by email.

Offline Humph.B

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Re: Avast Free AntiVirus blocking all web traffic
« Reply #16 on: June 14, 2021, 12:12:06 PM »
Done. Thank you. Your team says it will reply by email as soon as it has been assessed

Offline Asyn

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Re: Avast Free AntiVirus blocking all web traffic
« Reply #17 on: June 14, 2021, 12:30:39 PM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 21.6.6435.IBC [UI.655] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 92.0 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Alexandre_Diniz

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Re: Avast Free AntiVirus blocking all web traffic
« Reply #18 on: June 16, 2021, 02:53:04 AM »
If I have Web Shield = ON and I untick the "Scan HTTPS" and then restart the browser, then it seems to work properly.
If I don't restart the browser, the browser doesn't seem to always notice I changed the Avast setting.

While this is a BIG improvement to not having any WebShield on, this would mean many sites would not be scanned as more and more sites are migrating to HTTPS.
Does this help narrow down the root cause since I am assuming that if there is such a function to "Scan HTTPS" there should be a way to have it enabled and work without blocking many sites(including the Avast main site) ?

Thanks for investigating this for me!

Hi,

Can you please provide us with a support file ID?
Please follow these steps:
1. enable debug logging
2. open Chrome and go to Google.com
3. re-enable HTTPS scanning
4. restart Chrome, attempt to open Google.com and allow it to fail
5. generate and send us the support package ID.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

Done, file id Z54Z4
« Last Edit: June 16, 2021, 03:17:38 AM by Alexandre_Diniz »

Offline r@vast

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Re: Avast Free AntiVirus blocking all web traffic
« Reply #19 on: June 18, 2021, 09:32:56 AM »
If I have Web Shield = ON and I untick the "Scan HTTPS" and then restart the browser, then it seems to work properly.
If I don't restart the browser, the browser doesn't seem to always notice I changed the Avast setting.

While this is a BIG improvement to not having any WebShield on, this would mean many sites would not be scanned as more and more sites are migrating to HTTPS.
Does this help narrow down the root cause since I am assuming that if there is such a function to "Scan HTTPS" there should be a way to have it enabled and work without blocking many sites(including the Avast main site) ?

Thanks for investigating this for me!

Hi,

Can you please provide us with a support file ID?
Please follow these steps:
1. enable debug logging
2. open Chrome and go to Google.com
3. re-enable HTTPS scanning
4. restart Chrome, attempt to open Google.com and allow it to fail
5. generate and send us the support package ID.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

Done, file id Z54Z4

Hi,

Can you please check if the file ID you posted here is correct? It seems that we did not receive the package.

Offline Alexandre_Diniz

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Re: Avast Free AntiVirus blocking all web traffic
« Reply #20 on: June 19, 2021, 01:46:46 AM »
If I have Web Shield = ON and I untick the "Scan HTTPS" and then restart the browser, then it seems to work properly.
If I don't restart the browser, the browser doesn't seem to always notice I changed the Avast setting.

While this is a BIG improvement to not having any WebShield on, this would mean many sites would not be scanned as more and more sites are migrating to HTTPS.
Does this help narrow down the root cause since I am assuming that if there is such a function to "Scan HTTPS" there should be a way to have it enabled and work without blocking many sites(including the Avast main site) ?

Thanks for investigating this for me!

Hi,

Can you please provide us with a support file ID?
Please follow these steps:
1. enable debug logging
2. open Chrome and go to Google.com
3. re-enable HTTPS scanning
4. restart Chrome, attempt to open Google.com and allow it to fail
5. generate and send us the support package ID.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

Done, file id Z54Z4

Hi,

Can you please check if the file ID you posted here is correct? It seems that we did not receive the package.

Yes, even the zipped file is still in the AvastSupport folder with the full name "20210616_0046_Z54Z4_3066815788.zip". Can I send it directly to a support email? The file is 15MB.

Offline r@vast

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Re: Avast Free AntiVirus blocking all web traffic
« Reply #21 on: June 21, 2021, 06:00:31 PM »

Yes, even the zipped file is still in the AvastSupport folder with the full name "20210616_0046_Z54Z4_3066815788.zip". Can I send it directly to a support email? The file is 15MB.

Hi,

Please share it via some cloud storage (google drive, dropbox, one-drive) or Avast FTP server (https://support.avast.com/en-ww/article/160/)
thank you

Offline Alexandre_Diniz

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Re: Avast Free AntiVirus blocking all web traffic
« Reply #22 on: June 21, 2021, 09:33:38 PM »

Yes, even the zipped file is still in the AvastSupport folder with the full name "20210616_0046_Z54Z4_3066815788.zip". Can I send it directly to a support email? The file is 15MB.

Hi,

Please share it via some cloud storage (google drive, dropbox, one-drive) or Avast FTP server (https://support.avast.com/en-ww/article/160/)
thank you

@r@vast,

i sent the link to you by private message

Offline r@vast

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Re: Avast Free AntiVirus blocking all web traffic
« Reply #23 on: June 22, 2021, 03:31:53 PM »

Yes, even the zipped file is still in the AvastSupport folder with the full name "20210616_0046_Z54Z4_3066815788.zip". Can I send it directly to a support email? The file is 15MB.

Hi,

Please share it via some cloud storage (google drive, dropbox, one-drive) or Avast FTP server (https://support.avast.com/en-ww/article/160/)
thank you

@r@vast,

i sent the link to you by private message

Thank you - I have replied to your PM.

Offline Alexandre_Diniz

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Re: Avast Free AntiVirus blocking all web traffic
« Reply #24 on: June 22, 2021, 10:17:08 PM »

Yes, even the zipped file is still in the AvastSupport folder with the full name "20210616_0046_Z54Z4_3066815788.zip". Can I send it directly to a support email? The file is 15MB.

Hi,

Please share it via some cloud storage (google drive, dropbox, one-drive) or Avast FTP server (https://support.avast.com/en-ww/article/160/)
thank you

@r@vast,

i sent the link to you by private message

Thank you - I have replied to your PM.

I updated and replied to you again. Let's see if it works now.