Author Topic: Hack alert not work  (Read 1448 times)

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Offline miguelgrado

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Hack alert not work
« on: June 04, 2021, 07:44:35 AM »
I have two pcs, one new with Avast free newly installed and never worked for a month,The other with Avast premium has stopped working with the notice that it has stuck

Offline r@vast

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Re: Hack alert not work
« Reply #1 on: June 04, 2021, 12:49:38 PM »
Hi,

Are you receiving this message whilst connected to a VPN?
Have you tried to restart your device or re-install Avast Premium Security?
https://support.avast.com/en-ww/article/10/
https://support.avast.com/en-ww/article/Install-Premium-Security/

If this does not help.
Please provide us with a support file ID.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

Offline miguelgrado

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Re: Hack alert not work
« Reply #2 on: June 04, 2021, 01:57:17 PM »
Well today without more it has returned to work on the two computers,In which I had Avast free from the beginning it never worked and today suddenly it works... maybe some internal update or something similar

Thank you

Offline Tj25

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Re: Hack alert not work
« Reply #3 on: September 04, 2021, 02:13:33 AM »
I feel for you. The hack alert function has never worked on my main pc, but it does work on my cheap Dell laptop, which I do not use for important things. I have tried reinstalling Avast twice and restarting everything but it has never worked at all since it was installed.

Offline r@vast

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Re: Hack alert not work
« Reply #4 on: September 07, 2021, 05:19:32 PM »
I feel for you. The hack alert function has never worked on my main pc, but it does work on my cheap Dell laptop, which I do not use for important things. I have tried reinstalling Avast twice and restarting everything but it has never worked at all since it was installed.

Hi,

What error message do you receive, and do you notice the issue when using the VPN or also when not?

Offline Tj25

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Re: Hack alert not work
« Reply #5 on: September 11, 2021, 09:03:37 PM »
Every time: Sorry, we seem to have gotten a bit stuck. This never changes. Ive reinstalled antivirus three times, shut it down and restarted antivirus, restarted computer, I check updates every day, and it never works. Always the same we've gotten stuck message. No help at all.

Offline r@vast

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Re: Hack alert not work
« Reply #6 on: September 13, 2021, 12:09:20 PM »
Every time: Sorry, we seem to have gotten a bit stuck. This never changes. Ive reinstalled antivirus three times, shut it down and restarted antivirus, restarted computer, I check updates every day, and it never works. Always the same we've gotten stuck message. No help at all.

Hi,

Would you mind providing us with a support file ID, please?
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file