Author Topic: Whatsapp Windows application freezing computer during image display: Avast?  (Read 656 times)

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Offline Reuven Kleinman

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I have Avast Premium Security installed.
I also have Whatsapp Windows 10 app installed.

Every time I try to view an image in a whatsapp message / enlarge it by pressing the + icon, the whole computer freezes for several seconds.

I tried asking in many places, and everyone points me to the antivirus program that may be causing it.

How can I diagnose and solve it? I did not find any place in Avast to turn off a specific app or action.

Offline Asyn

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I did not find any place in Avast to turn off a specific app or action.
-> https://support.avast.com/en-ww/article/298/ (Blocked & Allowed apps)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Reuven Kleinman

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Thanks. But this does not help. There is a specific problem with displaying images from whatsapp. Tried what you suggested, did not change anything.

Offline Asyn

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- Which version/build of Avast Premium..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0