Author Topic: The Ulimate Troubleshooter  (Read 1879 times)

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Offline wobwill

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The Ulimate Troubleshooter
« on: May 29, 2007, 07:01:52 PM »
Hi,

I use Avast 4home and the ultimate troubleshooter. Avast won't allow a win32 tool that is part of the update process for TUT to access the internet and update itself. How do I configure Avast to change this behaviour for this particular program only?

Will

Offline DavidR

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Re: The Ulimate Troubleshooter
« Reply #1 on: May 29, 2007, 07:39:16 PM »
What is the malware name, suspect/infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ? 
Check the avast! Log Viewer (right click the avast icon), Warning section, this contains information on all avast detections.

You could also check the offending/suspect file at: VirusTotal - Multi engine on-line virus scanner I feel virustotal is the better option as it uses the windows version of avast (more packers supported) and there are currently 32 different scanners.
Or Jotti - Multi engine on-line virus scanner if any other scanners here detect them it is less likely to be a false positive. Whichever scanner you use, you can't do this with the file in the chest, you will need to move it out.

If it is indeed a false positive, add it to the exclusions lists (Standard Shield, Customize, Advanced, Add and Program Settings, Exclusions) and Restore it to its original location, periodically check it (scan it in the chest), there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected then you can also remove it from the Standard Shield and Program Settings, exclusions.

Send the sample to virus@avast.com zipped and password protected with password in email body and false positive in the subject. Or you can also add the file to the User Files (File, Add) section of the avast chest where it can do no harm and send it from there (select the file, right click, email to Alwil Software). No need to zip and PW protect when the sample is sent from chest.

Also see False Positives, how to report it to avast! and what to do to exclude them until the problem is corrected.
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Offline Lisandro

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Re: The Ulimate Troubleshooter
« Reply #2 on: May 29, 2007, 09:02:15 PM »
Which firewall do you use?

Can you post a screenshot of the avast message?
See how: http://forum.avast.com/index.php?topic=8982.0
You can use Gadwin PrintScreen to get a screenshot (http://www.gadwin.com/printscreen/) or the free version of WinSnap 1.1.10 (http://www.filehippo.com/download_winsnap/?2173).
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