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Author Topic: avast 4.7.997 update problem...  (Read 8047 times)

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dark_c0de

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avast 4.7.997 update problem...
« on: April 30, 2007, 11:11:28 PM »
Hello.Today i updated avast to v4.7.997 by doing manual program update from avast menu..after updated it asked me to restart computer..i do that and from now every manual update i do..no matter
is it Program Update or iAVS database update.it asks me to restart computer..what can i do? :-\
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Offline Vlk

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Re: avast 4.7.997 update problem...
« Reply #1 on: April 30, 2007, 11:12:30 PM »
Please post the ~100 lines from the file <avast>\setup\setup.log.

Thx
Vlk
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dark_c0de

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Re: avast 4.7.997 update problem...
« Reply #2 on: April 30, 2007, 11:26:16 PM »
17:15:16 min/gen  Started: 16.12.2006, 17:15:16
17:15:16 min/gen  Running setup_av_pro-34c (844)
17:15:16 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
17:15:16 vrb/sys  Computer WinName: ACA-15449D970C4
17:15:16 min/sys  Windows Net User: ACA-15449D970C4\Aca i Nidza
17:15:16 min/gen  Cmdline: /sfx /sfxstorage "C:\DOCUME~1\ACAINI~1\LOCALS~1\Temp\_av_sfx.tm~a02744"  /srcpath "C:\Gluposti i razno"
17:15:16 vrb/gen  DldSrc set to sfx
17:15:16 min/gen  Old version: ffffffff (-1)
17:15:17 vrb/gen  Install check: SetupVersion does NOT exist
17:15:17 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
17:15:17 vrb/reg  Get registry: Software\Microsoft\Internet Explorer\Version=6.0.2900.2180
17:15:17 vrb/gen  Operation set to INST_OP_INSTALL
17:15:17 min/gen  GUID: ac68106c-2a44-42dd-b2e5-86f7e14d5dad
17:15:17 nrm/gen  SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
17:15:17 min/pkg  GetPackages - set proxy for inet
17:15:17 nrm/int  SYNCER: Type: use IE settings
17:15:17 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:15:24 min/pkg  Load C:\DOCUME~1\ACAINI~1\LOCALS~1\Temp\_av_sfx.tm~a02744\prod-av_pro.vpu
17:15:24 vrb/pkg  LatestPartInfo: news = news-4a
17:15:24 vrb/pkg  LatestPartInfo: program = prg_av_pro-34c
17:15:24 vrb/pkg  LatestPartInfo: setup = setup_av_pro-34c
17:15:24 vrb/pkg  LatestPartInfo: vps = vps-62202
17:15:24 vrb/pkg  Part prg_av_pro-34c was set to be installed
17:15:24 vrb/pkg  Part vps-62202 was set to be installed
17:15:24 vrb/pkg  Part news-4a was set to be installed
17:15:24 vrb/pkg  Part setup_av_pro-34c was set to be installed
17:15:24 vrb/pkg  FilterOutExistingFiles: 137 & 0 = 137
17:15:24 vrb/pkg  IsFullOkay: setif_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: setif_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: setup_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: setup_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_core-305.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_core-305.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_dll409-149.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_dll409-149.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_hlp409-255.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_hlp409-255.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_skins-13.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_skins-13.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: avscan-23c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: avscan-23c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: winsys-1.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: winsys-1.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: winsysgui-1.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: winsysgui-1.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: vps-62200.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: vps-62200.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: vpsm-62202.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: vpsm-62202.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: news409-31.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: news409-31.vpu - not okay
17:15:24 vrb/pkg  FilterOutExistingFiles: 137 & 0 = 137
17:15:24 vrb/pkg  FilterOutExistingFiles: 136 & 0 = 136
17:15:24 vrb/pkg  IsFullOkay: setif_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: setif_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: setup_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: setup_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_core-305.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_core-305.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_dll409-149.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_dll409-149.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_hlp409-255.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_hlp409-255.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_skins-13.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: av_pro_skins-13.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: avscan-23c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: avscan-23c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: winsys-1.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: winsys-1.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: winsysgui-1.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: winsysgui-1.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: vps-62200.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: vps-62200.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: vpsm-62202.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: vpsm-62202.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: news409-31.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: news409-31.vpu - not okay
17:15:24 vrb/pkg  FilterOutExistingFiles: 136 & 0 = 136
17:15:24 vrb/pkg  FilterOutExistingFiles: 139 & 0 = 139
17:15:24 vrb/pkg  IsFullOkay: setif_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: setif_av_pro-34c.vpu - not okay
17:15:24 vrb/pkg  IsFullOkay: setup_av_pro-34c.vpu - not okay

if this insn't enough i can attach whole setup.log file.thanks
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Offline Vlk

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Re: avast 4.7.997 update problem...
« Reply #3 on: April 30, 2007, 11:28:15 PM »
Sorry I meant 100 lines from the END of the file.
Sorry for not being clear.
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dark_c0de

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Re: avast 4.7.997 update problem...
« Reply #4 on: April 30, 2007, 11:31:54 PM »
22:59:02 min/pkg  GetPackages - set proxy for inet
22:59:02 nrm/int  SYNCER: Type: use IE settings
22:59:02 nrm/int  SYNCER: Auth: another authentication, use WinInet
22:59:03 vrb/gen  Used server: http://download24.avast.com/iavs4x
22:59:03 nrm/gen  Server definition(s) loaded for 'main': 125 (maintenance:0)
22:59:03 nrm/gen  SelectCurrent: selected server 'Download19 AVAST server' from 'main'
22:59:03 min/pkg  GetPackages - set proxy for inet
22:59:03 nrm/int  SYNCER: Type: use IE settings
22:59:03 nrm/int  SYNCER: Auth: another authentication, use WinInet
22:59:04 vrb/gen  Used server: http://download19.avast.com/iavs4x
22:59:04 vrb/gen  Used server: http://download19.avast.com/iavs4x
22:59:04 min/pkg  Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
22:59:04 vrb/pkg  LatestPartInfo: jrog = jrog-3
22:59:04 vrb/pkg  LatestPartInfo: news = news-4b
22:59:04 vrb/pkg  LatestPartInfo: program = prg_av_pro-3e5
22:59:04 vrb/pkg  LatestPartInfo: setup = setup_av_pro-3e5
22:59:04 vrb/pkg  LatestPartInfo: vps = vps-73702
22:59:04 min/gen  Part of license key: W37645917H3800A1106
22:59:09 nrm/pkg  vps: same as previous [073702]
22:59:09 vrb/pkg  FilterOutExistingFiles: 145 & 82 = 63
22:59:09 nrm/pkg  Transferred files: 3
22:59:09 nrm/pkg  Transferred bytes: 30
22:59:09 nrm/pkg  Transfer time: 1702 ms
22:59:09 vrb/fil  NeedReboot=false
22:59:09 vrb/sys  Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
22:59:09 vrb/fil  MoveFileEx("C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt", NULL)
22:59:09 min/gen  Return code: 0x20000000 [Something done]
22:59:09 min/gen  Stopped: 30.04.2007, 22:59:09


22:59:10 min/gen  Started: 30.04.2007, 22:59:10
22:59:10 min/gen  Running setup_av_pro-3e5 (997)
22:59:10 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
22:59:10 vrb/sys  Computer WinName: ACA-15449D970C4
22:59:10 min/sys  Windows Net User: ACA-15449D970C4\Aca i Nidza
22:59:10 min/gen  Cmdline: /refresh /noreboot /updatevps /silent /progress  
22:59:10 vrb/gen  Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
22:59:10 min/gen  Old version: 3e5 (997)
22:59:10 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
22:59:10 nrm/int  SYNCER: Type: use IE settings
22:59:10 nrm/int  SYNCER: Auth: another authentication, use WinInet
22:59:10 vrb/pkg  Part prg_av_pro-3e5 is installed
22:59:10 vrb/pkg  Part vps-73702 is installed
22:59:10 vrb/pkg  Part news-4b is installed
22:59:10 vrb/pkg  Part setup_av_pro-3e5 is installed
22:59:10 vrb/pkg  Part jrog-3 is installed
22:59:10 min/gen  Old version: 3e5 (997)
22:59:10 vrb/fil  SetExistingFilesBitmap: 1024->145->82
22:59:10 min/gen  GUID: ac68106c-2a44-42dd-b2e5-86f7e14d5dad
22:59:10 vrb/gen  Entering:UpdateInstallPackages
22:59:10 min/pkg  Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
22:59:10 vrb/pkg  LatestPartInfo: jrog = jrog-3
22:59:10 vrb/pkg  LatestPartInfo: news = news-4b
22:59:10 vrb/pkg  LatestPartInfo: program = prg_av_pro-3e5
22:59:10 vrb/pkg  LatestPartInfo: setup = setup_av_pro-3e5
22:59:10 vrb/pkg  LatestPartInfo: vps = vps-73702
22:59:10 vrb/pkg  ArePartsInstallable: 1
22:59:15 nrm/pkg  vps: same as previous [073702]
22:59:15 vrb/fil  Fix security on: C:\Program Files\Alwil Software\Avast4\*.*
22:59:15 vrb/fil  Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\*.*
22:59:15 vrb/fil  Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP\*.*
22:59:15 vrb/fil  Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData\*.*
22:59:15 vrb/fil  Fix security on: C:\Program Files\Alwil Software\Avast4\images\*.*
22:59:15 nrm/pkg  Transferred files: 0
22:59:15 nrm/pkg  Transferred bytes: 0
22:59:15 nrm/pkg  Transfer time: 0 ms
22:59:15 vrb/fil  NeedReboot=false
22:59:15 vrb/sys  Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
22:59:15 vrb/fil  MoveFileEx("C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt", NULL)
22:59:15 min/gen  Return code: 0x20000001 [Nothing done]
22:59:15 min/gen  Stopped: 30.04.2007, 22:59:15


22:59:15 min/gen  Started: 30.04.2007, 22:59:15
22:59:15 min/gen  Running setup_av_pro-3e5 (997)
22:59:15 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
22:59:15 vrb/sys  Computer WinName: ACA-15449D970C4
22:59:15 min/sys  Windows Net User: ACA-15449D970C4\Aca i Nidza
22:59:15 min/gen  Cmdline: /stopstat /silent /noreboot  
22:59:15 vrb/gen  Operation set to INST_OP_[16]
22:59:15 min/gen  Old version: 3e5 (997)
22:59:15 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
22:59:15 nrm/int  SYNCER: Type: use IE settings
22:59:15 nrm/int  SYNCER: Auth: another authentication, use WinInet
22:59:15 vrb/pkg  Part prg_av_pro-3e5 is installed
22:59:15 vrb/pkg  Part vps-73702 is installed
22:59:15 vrb/pkg  Part news-4b is installed
22:59:15 vrb/pkg  Part setup_av_pro-3e5 is installed
22:59:15 vrb/pkg  Part jrog-3 is installed
22:59:15 min/gen  Old version: 3e5 (997)
22:59:16 nrm/pkg  Transferred files: 0
22:59:16 nrm/pkg  Transferred bytes: 0
22:59:16 nrm/pkg  Transfer time: 0 ms
22:59:16 vrb/fil  NeedReboot=false
22:59:16 vrb/sys  Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
22:59:16 vrb/fil  MoveFileEx("C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt", NULL)
22:59:16 min/gen  Return code: 0x20000001 [Nothing done]
22:59:16 min/gen  Stopped: 30.04.2007, 22:59:16


23:17:44 min/gen  Started: 30.04.2007, 23:17:44
23:17:44 min/gen  Running setup_av_pro-3e5 (997)
23:17:44 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
23:17:44 vrb/sys  Computer WinName: ACA-15449D970C4
23:17:44 min/sys  Windows Net User: ACA-15449D970C4\Aca i Nidza
23:17:44 min/gen  Cmdline: /setproxy
23:17:44 vrb/gen  Operation set to INST_OP_PROXYDLG
23:17:44 min/gen  Old version: 3e5 (997)
23:17:45 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
23:17:45 nrm/int  SYNCER: Type: use IE settings
23:17:45 nrm/int  SYNCER: Auth: another authentication, use WinInet
23:17:45 vrb/pkg  Part prg_av_pro-3e5 is installed
23:17:45 vrb/pkg  Part vps-73702 is installed
23:17:45 vrb/pkg  Part news-4b is installed
23:17:45 vrb/pkg  Part setup_av_pro-3e5 is installed
23:17:45 vrb/pkg  Part jrog-3 is installed
23:17:45 min/gen  Old version: 3e5 (997)
23:17:53 nrm/gen  Connection test
23:17:53 nrm/int  SYNCER: Type: no proxy
23:17:53 nrm/int  SYNCER: Auth: no authentication
23:17:54 nrm/gen  Server definition(s) loaded for 'main': 125 (maintenance:0)
23:17:54 nrm/gen  SelectCurrent: selected server 'Download77 AVAST server' from 'main'
23:17:54 min/pkg  GetPackages - set proxy for inet
23:17:54 nrm/int  SYNCER: Type: use IE settings
23:17:54 nrm/int  SYNCER: Auth: another authentication, use WinInet
23:17:55 vrb/gen  Used server:
23:17:59 nrm/int  SYNCER: Type: no proxy
23:17:59 nrm/int  SYNCER: Auth: no authentication
23:17:59 nrm/pkg  Transferred files: 0
23:17:59 nrm/pkg  Transferred bytes: 0
23:17:59 nrm/pkg  Transfer time: 0 ms
23:17:59 vrb/fil  NeedReboot=false
23:17:59 vrb/sys  Reboot set by filRenameOnReboot(C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt,)
23:17:59 vrb/fil  MoveFileEx("C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt", NULL)
23:17:59 min/gen  Return code: 0x20000001 [Nothing done]
23:17:59 min/gen  Stopped: 30.04.2007, 23:17:59



hmm..as far i read this looks like problem is in proxy...i will check my update settings...
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Offline Vlk

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Re: avast 4.7.997 update problem...
« Reply #5 on: April 30, 2007, 11:35:59 PM »
Can you please try manually deleting the file C:\Program Files\Alwil Software\Avast4\Setup\reboot.txt?
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dark_c0de

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Re: avast 4.7.997 update problem...
« Reply #6 on: April 30, 2007, 11:46:20 PM »
I deleted it and it still asking me to restart...btw new reboot.txt is created...
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Offline Vlk

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Re: avast 4.7.997 update problem...
« Reply #7 on: April 30, 2007, 11:48:31 PM »
Is avast installed on a FAT32 or NTFS volume?
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dark_c0de

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Re: avast 4.7.997 update problem...
« Reply #8 on: April 30, 2007, 11:49:47 PM »
It's installed on a NTFS volume.
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Offline Vlk

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Re: avast 4.7.997 update problem...
« Reply #9 on: April 30, 2007, 11:52:04 PM »
OK, can you please post what's in setup.log after 23:17?

Thanks
Vlk
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dark_c0de

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Re: avast 4.7.997 update problem...
« Reply #10 on: May 01, 2007, 12:01:41 AM »
Uh..i can't attach .zip or .rar files and my setup.log file is too big (2.3 MB)..i will try to reinstall avast.
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Offline Lisandro

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Re: avast 4.7.997 update problem...
« Reply #11 on: May 01, 2007, 12:51:22 AM »
Quote from: dark_c0de on May 01, 2007, 12:01:41 AM
Uh..i can't attach .zip or .rar files and my setup.log file is too big (2.3 MB)..i will try to reinstall avast.
No... you'll delete the log.
Please, save it elsewhere. You can use Alwil FTP server as a second way to transfer only big files. Upload them to ftp://ftp.avast.com/incoming (please, note that you won't have READ access to the ftp server, just write - so you won't even be able to see what you've just uploaded).
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Groomerdriver

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Re: avast 4.7.997 update problem...
« Reply #12 on: May 03, 2007, 03:04:13 PM »
I am also having this problem.  I reported it about 2 weeks ago.  EVERY time I start my PC avast asks me to reboot.

Deleting the .txt file didn't help.  I have uploaded a Word doc (log file) to your FTP site as shown above. I didn't know how else to do it.

Please let me know if I have to do something else.
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Offline Vlk

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Re: avast 4.7.997 update problem...
« Reply #13 on: May 03, 2007, 04:34:46 PM »
Please try importing this registry fix http://public.avast.com/~forejt/Enable8dot3Name.reg (just click it), then invoke avast VPS or program update and perform the reboot when asked to do so. Does that fix the problem?

Thanks
Vlk
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Groomerdriver

  • Guest
Re: avast 4.7.997 update problem...
« Reply #14 on: May 05, 2007, 03:05:13 PM »
Quote from: Vlk on May 03, 2007, 04:34:46 PM
Please try importing this registry fix http://public.avast.com/~forejt/Enable8dot3Name.reg (just click it), then invoke avast VPS or program update and perform the reboot when asked to do so. Does that fix the problem?

Thanks
Vlk

It didnt work....
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