Author Topic: have an issue with latest update 1001 (the first in a long time)  (Read 29950 times)

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martosurf

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After updating to .1001 version I have this strange issue:

avast! itself runs okay but if I do a manual update of the virus database or the program itself the traditional window shows up telling I have the latest of both but after that I have a window asking me for reboot  :'(

I tried several times and is allways the same: if I do a manual update avast! ask me to reboot.

Do this happen to any1 else?

Tnx!

(by the way, I have all other security soft disable as I do with every avast! update so I'm near 99% sure it's no here the problem's root)

Offline Vlk

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #1 on: May 01, 2007, 08:33:29 AM »
Can you try deleting the file <avast>\setup\reboot.txt and see if it resolves the problem?
If it does not, please post ~100 lines from the END of the file <avast>\setup\setup.log

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

greenhatch

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #2 on: May 01, 2007, 09:15:22 AM »
I wish all these recent 'updates' would stop  ;D. I suppose they are all corrections of the initial (14th?) April update that turned out to be flawed in part? Whatever happened to the Beta procedure? :P

Offline Vlk

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #3 on: May 01, 2007, 09:17:52 AM »
Partly corrections, partly bringing new features. E.g. the last one adds an Armadillo unpacker (an important addition)

Cheers
Vlk
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Offline alanrf

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #4 on: May 01, 2007, 10:37:53 AM »
You know, I was wondering when we would hear the regular carping message from greenhatch.  I'm glad I was not disappointed.   The trouble of accepting all these free updates while contributing nothing in return must be so tiring.  I shall have to remember to reset my calendar for the next helpful whine from this source.

Moderators: punish me as you will ... I know this a not a helpful post ... but that particular poster's useless whining on every update deserves far worse than this. 
« Last Edit: May 01, 2007, 10:58:24 AM by alanrf »

martosurf

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #5 on: May 01, 2007, 05:09:14 PM »
Can you try deleting the file <avast>\setup\reboot.txt and see if it resolves the problem?
If it does not, please post ~100 lines from the END of the file <avast>\setup\setup.log

Thanks
Vlk

Erasing reboot.txt didn't works so here are the lines you ask for:

\ash2F.tmp", """""""""""""""""""""""""""""""""""""""""""""""\ashSimpl.exe)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\ash30.tmp", """""""""""""""""""""""""""""""""""""""""""""""\ashSkPcc.exe)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\ash31.tmp", """""""""""""""""""""""""""""""""""""""""""""""\ashSkPck.exe)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\ash32.tmp", """""""""""""""""""""""""""""""""""""""""""""""\ashUpd.exe)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\ash33.tmp", """""""""""""""""""""""""""""""""""""""""""""""\ashWebSv.exe)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\asw34.tmp", """""""""""""""""""""""""""""""""""""""""""""""\aswUpdSv.exe)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\sch35.tmp", """""""""""""""""""""""""""""""""""""""""""""""\sched.exe)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\Vis36.tmp", """""""""""""""""""""""""""""""""""""""""""""""\VisthAux.exe)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\Vis37.tmp", """""""""""""""""""""""""""""""""""""""""""""""\VisthLic.exe)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\Vis38.tmp", """""""""""""""""""""""""""""""""""""""""""""""\VisthUpd.exe)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\SPANISH\Bas39.tmp", """""""""""""""""""""""""""""""""""""""""""""""""""""""\Base.dll)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\SPANISH\Lan3A.tmp", """""""""""""""""""""""""""""""""""""""""""""""""""""""\Lang.dll)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\AhA3B.tmp", """""""""""""""""""""""""""""""""""""""""""""""\AhAScr.dll)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\AhJ3C.tmp", """""""""""""""""""""""""""""""""""""""""""""""\AhJsctNs.dll)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\AhR3D.tmp", """""""""""""""""""""""""""""""""""""""""""""""\AhResJs.dll)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\AhR3E.tmp", """""""""""""""""""""""""""""""""""""""""""""""\AhRuiJs.dll)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\ash3F.tmp", """""""""""""""""""""""""""""""""""""""""""""""\ashCmd.exe)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\ash40.tmp", """""""""""""""""""""""""""""""""""""""""""""""\ashEnhcd.exe)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\asw41.tmp", """""""""""""""""""""""""""""""""""""""""""""""\aswCmnB.dll)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\asw42.tmp", """""""""""""""""""""""""""""""""""""""""""""""\aswCmnOS.dll)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\asw43.tmp", """""""""""""""""""""""""""""""""""""""""""""""\aswCmnS.dll)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\asw44.tmp", """""""""""""""""""""""""""""""""""""""""""""""\aswEngin.dll)
12:08:02 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\asw45.tmp", """""""""""""""""""""""""""""""""""""""""""""""\aswScan.dll)
12:08:02 min/gen  Return code: 0x20000000 [Something done]
12:08:02 min/gen  Stopped: 01.05.2007, 12:08:02


12:08:02 min/gen  Started: 01.05.2007, 12:08:02
12:08:02 min/gen  Running setup_av_pro-3e9 (1001)
12:08:02 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
12:08:02 vrb/sys  Computer WinName: JOLLY-E896C5927
12:08:03 min/sys  Windows Net User: JOLLY-E896C5927\mat77
12:08:03 min/gen  Cmdline: /stopstat /silent /noreboot  
12:08:03 vrb/gen  Operation set to INST_OP_[16]
12:08:03 min/gen  Old version: 3e9 (1001)
12:08:03 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
12:08:03 nrm/int  SYNCER: Type: use IE settings
12:08:03 nrm/int  SYNCER: Auth: another authentication, use WinInet
12:08:03 vrb/pkg  Part prg_av_pro-3e9 is installed
12:08:03 vrb/pkg  Part vps-73702 is installed
12:08:03 vrb/pkg  Part news-4b is installed
12:08:03 vrb/pkg  Part setup_av_pro-3e9 is installed
12:08:03 vrb/pkg  Part jrog-3 is installed
12:08:03 min/gen  Old version: 3e9 (1001)
12:08:07 nrm/pkg  Transferred files: 0
12:08:07 nrm/pkg  Transferred bytes: 0
12:08:07 nrm/pkg  Transfer time: 0 ms
12:08:07 vrb/fil  NeedReboot=false
12:08:07 vrb/sys  Reboot set by filRenameOnReboot(C:\Archivos de programa\Alwil Software\Avast4\Setup\reboot.txt,)
12:08:07 vrb/fil  MoveFileEx("C:\Archivos de programa\Alwil Software\Avast4\Setup\reboot.txt", NULL)
12:08:07 min/gen  Return code: 0x20000001 [Nothing done]
12:08:07 min/gen  Stopped: 01.05.2007, 12:08:07

Hope you can work this out :'(

martosurf

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #6 on: May 01, 2007, 05:14:02 PM »
The following lines directly PRECEDES the previous posted lines, I cannot posted them because text box limitations (10000 char). I omited a few lines relating to files being moved/renamed... hope I did right, you tell me.

12:07:56 vrb/fil  Installed file:C:\Archivos de programa\Alwil Software\Avast4\aswScan.dll
12:07:56 min/pkg  program: installed 69 files (11101136 bytes), removed 0 files
12:08:01 nrm/pkg  vps: same as previous [073702]
12:08:01 vrb/pkg  FilterOutExistingFiles: 150 & 81 = 69
12:08:01 vrb/fil  File registered: C:\Archivos de programa\Alwil Software\Avast4\AhAScr.dll
12:08:01 vrb/sys  File copied: C:\WINDOWS\system32\AvastSS.scr
12:08:01 vrb/fil  Fix security on: C:\Archivos de programa\Alwil Software\Avast4\*.*
12:08:02 vrb/fil  Fix security on: C:\Archivos de programa\Alwil Software\Avast4\images\*.*
12:08:02 vrb/fil  Fix security on: C:\Archivos de programa\Alwil Software\Avast4\SPANISH\*.*
12:08:02 vrb/fil  Fix security on: C:\Archivos de programa\Alwil Software\Avast4\SPANISH\HELP\*.*
12:08:02 vrb/fil  Fix security on: C:\Archivos de programa\Alwil Software\Avast4\SPANISH\HtmlData\*.*
12:08:02 vrb/sys  Service avast! Antivirus dependency aswMon2;RpcSS;
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\avast! Antivirus\Description=Administra e implementa los servicios de antivirus avast! para este ordenador/computador/PC. Esto incluye protección residente, el baúl de virus y el programador de tareas.
12:08:02 vrb/sys  Service avast! Antivirus updated
12:08:02 vrb/sys  Service aswUpdSv dependency (null)
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Brinda actualizaciones automáticas para el antivirus avast!.
12:08:02 vrb/sys  Service aswUpdSv updated
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\DisplayName=avast! Asynchronous Virus Monitor
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\ErrorControl=1
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Type=1
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Start=1
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
12:08:02 vrb/reg  Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;C:\Archivos de programa\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000
12:08:02 vrb/sys  Service avast! Mail Scanner dependency avast! Antivirus
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implementa la comprobación del correo para el antivirus avast!
12:08:02 vrb/sys  Service avast! Mail Scanner updated
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1
12:08:02 vrb/sys  Service avast! Web Scanner dependency avast! Antivirus
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implementa la comprobación de webs (HTTP) para el antivirus avast!
12:08:02 vrb/sys  Service avast! Web Scanner updated
12:08:02 vrb/sys  Starting service avast! Web Scanner
12:08:02 vrb/sys  Service avast! Web Scanner started, errcode: 0x00000420
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=3
12:08:02 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
12:08:02 vrb/reg  Set registry: SOFTWARE\Classes\CLSID\{f414c260-6ac0-11cf-b6d1-00aa00bbbb58}\InprocServer32\(null)=C:\Archivos de programa\Alwil Software\Avast4\AhAScr.dll
12:08:02 vrb/reg  Set registry: SOFTWARE\Classes\CLSID\{f414c262-6ac0-11cf-b6d1-00aa00bbbb58}\InprocServer32\(null)=C:\Archivos de programa\Alwil Software\Avast4\AhAScr.dll
12:08:02 vrb/reg  Set registry: SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32\(null)=C:\Archivos de programa\Alwil Software\Avast4\AhAScr.dll
12:08:02 vrb/reg  Set registry: SOFTWARE\Classes\CLSID\{B54F3743-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32\(null)=C:\Archivos de programa\Alwil Software\Avast4\AhAScr.dll
12:08:02 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
12:08:02 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.7
12:08:02 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
12:08:02 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
12:08:02 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
12:08:02 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
12:08:02 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation="C:\Archivos de programa\Alwil Software\Avast4"
12:08:02 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource="C:\Archivos de programa\Alwil Software\Avast4\setup"
12:08:02 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
12:08:02 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
12:08:02 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=7
12:08:02 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=C:\Archivos de programa\Alwil Software\Avast4\ashAvast.exe
12:08:02 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=rundll32 "C:\Archivos de programa\Alwil Software\Avast4\Setup\setiface.dll",RunSetup
12:08:02 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Label=May2007
12:08:02 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Archivos de programa\Alwil Software\Avast4\DATA
12:08:02 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Archivos de programa\Alwil Software\Avast4\DATA\Skin
12:08:02 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Version=4.7
12:08:02 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.7
12:08:02 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1001
12:08:02 nrm/pkg  Transferred files: 0
12:08:02 nrm/pkg  Transferred bytes: 0
12:08:02 nrm/pkg  Transfer time: 0 ms
12:08:02 vrb/fil  NeedReboot=true
12:08:02 vrb/sys  Reboot set by filRenameOnReboot(C:\Archivos de programa\Alwil Software\Avast4\Setup\reboot.txt,)

Offline Lisandro

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #7 on: May 01, 2007, 05:24:46 PM »
I wish all these recent 'updates' would stop
I wish not, I wish avast becomes better and better.
The best things in life are free.

Offline DavidR

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #8 on: May 01, 2007, 05:45:14 PM »
I wish all these recent 'updates' would stop
I wish not, I wish avast becomes better and better.

I have to agree with Tech, what is the point of a program that doesn't have development, especially a security based application. I would get very angry if a developer failed to take notice of people experiencing a problem with a bug and they didn't fix it.

Alwil seems to be the exception to the rule where they are actively taking part in the support forums and promptly resolving any problem promptly.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

martosurf

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #9 on: May 01, 2007, 05:47:33 PM »
¡¡ UPDATE !!

After uninstalling avast! and deleting manually the folder/files left behind -why you do this?! do you suffer from Symantec complex?!- I downloaded the cleanup utility and run it to make sure any trace of the AV was remove -specially from registry.

Then I installed a fresh new copy of the .1001 build and now it works like it's supposed to work: great  ;)

Just a note: I just needed to completely delete the previous installation with the avast! cleaner because if not the new fresh installation pops-up a dialog explaining that a reboot is scheduled and asking if wanted to reboot now... and suppose you indeed reboot, when you tried to install next time it will just ask to reboot again... and again... and again... and again  ::)

Hope this help, best regards

martosurf

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #10 on: May 01, 2007, 05:56:17 PM »
Alwil seems to be the exception to the rule where they are actively taking part in the support forums and promptly resolving any problem promptly.

I completely agree with you on this and this is just the very best reason I recommend avast! to everybody: Alwil's avast! team is not only a lot capable of making an industry compliant antivirus, they are also very community focused bringing additions to it's software based on community feedback, and that really haven't a price - for everything else is Mastercard lol

And of course, if you add to what I say above an excellent coded program, regular virus database updates, regular kernel upgrades, excellent support forum, well... what more could one ask?

Offline DavidR

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #11 on: May 01, 2007, 06:03:06 PM »
After uninstalling avast! and deleting manually the folder/files left behind -why you do this?! do you suffer from Symantec complex?!- I downloaded the cleanup utility and run it to make sure any trace of the AV was remove -specially from registry.

avast does 'normally' clear its folders and clean up after itself. However, the problem you were experiencing may well have been a corrupt install/update, this could also had an effect on the uninstall and that is the reason for the uninstall utility. You could have just run that without 'manually' clearing the folders and files.

For this to have happened to you once in 'how long you have had avast' to be classified as Symantec complex is I feel unwarranted.
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Offline Marc57

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #12 on: May 01, 2007, 06:09:12 PM »
I wish all these recent 'updates' would stop
I wish not, I wish avast becomes better and better.


Gotta agree with Tech, The more updates the better.
You Wanted the Best You Got the Best the Hottest Band in the World KISS!!!

martosurf

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #13 on: May 01, 2007, 07:20:19 PM »
avast does 'normally' clear its folders and clean up after itself. However, the problem you were experiencing may well have been a corrupt install/update, this could also had an effect on the uninstall and that is the reason for the uninstall utility. You could have just run that without 'manually' clearing the folders and files.

For this to have happened to you once in 'how long you have had avast' to be classified as Symantec complex is I feel unwarranted.

Yeah, sure, I was joking anyway  ;D  I uninstalled avast! in other ocassions and there allways was a clean uninstall.
And for what you say about corrupted installation, it may be well happened after updating to the latest .1001 build.
But, as I said before every glitchs were corrected after installing a fresh copy of the latest build.

Regards

greenhatch

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Re: have an issue with latest update 1001 (the first in a long time)
« Reply #14 on: May 01, 2007, 07:27:11 PM »
I take everybody's points made, including alanrf (isn't free speech a wonderful thing?). I have now noted from the revision history page the changes that have been made. I had a 'bad experience' when on automatic program updating last year , at which time I decided to switch to manual in future (waiting a few days after each update is released to allow for bugs to be reported and dealt with).
Time for dinner  :P