Avast update

[alanrf]

Before installing your router were you using a firewall?

[alanrf]

Also ... while I do not understand the explanation .... please take a look at this post:

http://forum.avast.com/index.php?topic=26313.msg227730#msg227730

[Lisandro]

In the Proxy select Auto detect > OK > OK

If the user is not using a proxy, I'll suggest, on contrary, to set "No proxy" option and not the Automatic detection. At least, for a test.

[alanrf]

Tech,

The log he posted showed that was the setting he already had - that did not work - that's why I suggested the change.

[Eric33]

Yes Alanrf, I was using zone alarm but I do not start it since i have installed the router.

In fact my router is integrated in my DSL modem (it is the French "freebox v5") : I don't know how to consult its time and date settings not if it is possible to change it. owever the time is displayed on it and it is correct.

Thanks a lot for your help.

[Lisandro]

Tech, The log he posted showed that was the setting he already had - that did not work - that's why I suggested the change.

If the user does not use a proxy and it's set as 'No proxy'... why would the 'Detect' mode work?

Yes Alanrf, I was using zone alarm but I do not start it since i have installed the router.

Couldn't be ZA blocking the connection even not started..., by driver mode or something like that? Just guessing but can you connect other sites with ZA disabled?

[Eric33]

ZA is not started at all (not only "disabled"). I have no connection problems to other site. Other software update are OK (fro example Ad-Aware updating connection is OK).

[Lisandro]

I have no connection problems to other site.

Sorry, I need the log files...
Can you check and post the last 100-150 lines of the log?
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

[alanrf]

I very much doubt that the log files will show anything significantly different from the log already posted earlier, but an extra check is always good.

I do agree with Tech that the issue of ZA still being in your system is worth following up.  I understand that you are not starting ZA at system startup, but that does not mean that some components of ZA are being loaded into your system and may be affecting the avast update process.

I would recommend that it would be worth completely uninstalling ZA and seeing if that does allow avast to perform its update successfully.     

[Eric33]

You were right : I de-install completely ZA and Avast update works fine !

Thank you very much to you both Alanrf and Tech. You are so kind to help me, tying to understand my very poor english

Thank you
Eric

[alanrf]

I'm glad you have it working again.

Your English is excellent.