Author Topic: Account Sync Problem  (Read 1033 times)

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Offline Anonymous8

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Account Sync Problem
« on: June 13, 2021, 08:03:36 AM »
I'm unable to sync my google account with my avast account. This is a new issue that I am not sure how to fix or approach. I keep receiving the prompt "service unavailable; try again later" along with being notified by said prompt that they cannot sync to my email address. Does anyone know the cause of this problem, and if so, can it be fixed or should I give up on this browser altogether?

Offline r@vast

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Re: Account Sync Problem
« Reply #1 on: June 14, 2021, 09:54:33 AM »
Hi,

Are you trying to enable syncing in Avast Secure Browser?
Please see this guide https://support.avast.com/en-ww/article/Sync-Secure-Browser/
If something else, please clarify. Perhaps you can add a screenshot for us to have a better overview.
Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

Offline Anonymous8

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Re: Account Sync Problem
« Reply #2 on: June 15, 2021, 09:54:18 PM »
Hello, I do not have an avast account. In place of one, I used the option to sign in with my google account. Perhaps that may be the reason why I am experiencing this issue? I will take your advice to screenshot what I've been experiencing. Thank you for your reply.

Offline Anonymous8

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Re: Account Sync Problem
« Reply #3 on: June 15, 2021, 10:23:20 PM »
Hi,

Are you trying to enable syncing in Avast Secure Browser?
Please see this guide https://support.avast.com/en-ww/article/Sync-Secure-Browser/
If something else, please clarify. Perhaps you can add a screenshot for us to have a better overview.
Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

I fear that due to me not buying anything from avast, I am not going to be given an email to contact them of my current plight. Is there an email I can use to contact them? I've followed your instructions thus far, and have been stopped here. I know not how to contact them without an email address(from them). I fear that due to me using the free product, my issue may get ignored.

Offline r@vast

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Re: Account Sync Problem
« Reply #4 on: June 16, 2021, 06:18:13 PM »
Hi,

The email address you used to access this forum is linked to an Avast account.
Are you using this email to sync Avast Secure Browser or another email?
For syncing to work - the email address needs to be linked to an Avast account.

You can post the screenshot on this forum.
When replying, click on + Attachments and other options
For email support, you need to have a paid product.
For none paid products we offer support via the forum.