Account Sync Problem

[Monty9]

That's  the problem.
i can sign in to  id.avast.com and my Avast One Essentials using the same sign in credentials but when  i enter them into the Secure Browser it returns the "Service unavailable popup?
it does it if i try to  sign in through the settings page or by clicking Turn on Sync.

[bob3160]

I've reported this to Avast let's see if that gets you some help.

[Monty9]

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\Monty\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v21H1 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=21.9.2494
urlscanner_version=1.9.0.367
mimic_version=v0.1.17-46c12c3
host_prefix=
browser_version=95.0.12674.55 (Official Build (64-bit))
cgid=100
cid=6505
uid=f8fc325b30ca494d910a12b493b1b505

Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1189.1

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.9.0.318
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.52
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.7.164

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675

[Monty9]

I have No idea why the Google Hangout extension is enabled or how to get rid of it?
I did use it back when I was using Google Chrome as my browser but I uninstalled Google Chrome about a month ago.
The rest of the extensions I'm guessing are Avast as this is a fresh clean install.

[Misha Zekovova]

Hi Monty9,
thanks for reporting, we'll look into this issue again. As we can't really replicate the issue it's a bit harder for us but fingers crossed so we can get back to you shortly.
Have you tried to create a new Avast account and sign in to Sync? It might help us to see if this issue is related to your account or your PC.
Regarding the Google Hangout extension - we install that one automatically, it's alright.

Thank you and sorry for the inconvenience.

[Monty9]

I have a Subscription for Avast One associated with my current account. How would I move it to a new account?
I have No problem logging into my current account with Avast One or at id.avast.com.

[ondrejz]

Hello, as my colleague advised, please try to create a new Avast account (just for testing) and enable Sync in browser.
We understand that it works in Avast One however Secure Browser is different product and connects to your account independently. Thanks