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Author Topic: My Credit Card was charged even though my subscriptions are cancelled.  (Read 3215 times)

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Offline stephenmarah

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My Credit Card was charged even though my subscriptions are cancelled.
« on: June 13, 2021, 10:50:52 PM »
Hello,

My credit card was charged today for 69.99 CAD. My subscriptions end in 4 days. Renewal was cancelled.

I would like and explanation and my money returned please.

Hope you have a great day,
Regards
Stephen
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Offline Asyn

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Re: My Credit Card was charged even though my subscriptions are cancelled.
« Reply #1 on: June 14, 2021, 08:37:40 AM »
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Offline r@vast

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Re: My Credit Card was charged even though my subscriptions are cancelled.
« Reply #2 on: June 14, 2021, 09:29:30 AM »
Quote from: stephenmarah on June 13, 2021, 10:50:52 PM
Hello,

My credit card was charged today for 69.99 CAD. My subscriptions end in 4 days. Renewal was cancelled.

I would like and explanation and my money returned please.

Hope you have a great day,
Regards
Stephen

Hi,

According to your system, there has been no charge (or renewal) this year for any of your products ending Jun/18/2021.
You do seem to have a subscription under a different email address (s*******arh@gmail.com - seems to be a typo)
Please use this order ID: 95091402000 when requesting a refund.
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