Author Topic: [Solved] Mail shield certificate not trusted in Outlook  (Read 4999 times)

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Offline corttex

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Re: Mail shield certificate not trusted in Outlook
« Reply #15 on: June 18, 2021, 02:57:56 PM »
How to update to build 21.5.6354.675

Offline NightHawke

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Re: Mail shield certificate not trusted in Outlook
« Reply #16 on: June 18, 2021, 03:04:31 PM »
Same issues here in the states. Disabled mail scanner to get traffic and awaiting update or procedure to re-enable it.

Online NON

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Re: Mail shield certificate not trusted in Outlook
« Reply #17 on: June 18, 2021, 03:50:06 PM »
OK with build .675 I can confirm the issue is resolved now. 8)
On icarus channel this build (uupdate) does not come and still with .439, waiting for .675
Main: Win10 Pro 21H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 21 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 21H1 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline schmidthouse

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Re: Mail shield certificate not trusted in Outlook
« Reply #18 on: June 18, 2021, 04:15:25 PM »

My version updated to build 21.5.6354.675 this morning and the Mail Shield issue is now resolved in my case.
confirmed for me too ... after reboot
OK here now too but a reboot is essential.
A word of thanks to the Avast team for sorting this.

All working as it should here now.
Thanks, Nice job! :)
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline kathyjoe52

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Re: Mail shield certificate not trusted in Outlook
« Reply #19 on: June 18, 2021, 05:04:09 PM »
 I still have Version: 21.5.2470 (build 21.5.6354.561) It did not update and I still have the same problem.  What is the process for rebooting?   Just restarting my computer?

Offline rocksteady

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Re: Mail shield certificate not trusted in Outlook
« Reply #20 on: June 18, 2021, 05:18:00 PM »
Restart is a reboot, Shutdown then Startup is not a full reboot.

Offline kathyjoe52

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Re: Mail shield certificate not trusted in Outlook
« Reply #21 on: June 18, 2021, 05:46:38 PM »
rocksteady:  Ok! Thanks, it worked--Build 675 loaded and working! Thanks for the refresher on rebooting/restarting  ;)

Offline dlpcap

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Re: Mail shield certificate not trusted in Outlook
« Reply #22 on: June 18, 2021, 06:11:20 PM »
Other folks have indicated that an update to version 215.2470 (build 215.6354.561 is available.
One that fixes the Outlook/Thunderbird mail problem.  When I go to update screen, it does not prompt for
a new update.  When I click on 'check for updates' IT STILL SHOWS 215.2470 (build 215.6354.561) as being
the latest version.  The one that supposedly works is 215.2470 (build 215.6354.675)

Offline schmidthouse

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Re: Mail shield certificate not trusted in Outlook
« Reply #23 on: June 18, 2021, 06:19:49 PM »
Other folks have indicated that an update to version 215.2470 (build 215.6354.561 is available.
One that fixes the Outlook/Thunderbird mail problem.  When I go to update screen, it does not prompt for
a new update.  When I click on 'check for updates' IT STILL SHOWS 215.2470 (build 215.6354.561) as being
the latest version.  The one that supposedly works is 215.2470 (build 215.6354.675)

Have you 'Rebooted'?
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline OrdosAlpha

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Re: Mail shield certificate not trusted in Outlook
« Reply #24 on: June 18, 2021, 07:45:36 PM »
Not getting the option to download Build 21.5.6354.675 via the Update section, either. Rebooted my PC several times and Build 21.5.6354.561 is still the latest build available.

Offline DavidR

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Re: Mail shield certificate not trusted in Outlook
« Reply #25 on: June 18, 2021, 07:48:52 PM »
Not getting the option to download Build 21.5.6354.675 via the Update section, either. Rebooted my PC several times and Build 21.5.6354.561 is still the latest build available.

Have you tried a manual program update (from the tray icon) ?
I just did that and got the latest build with the fix.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline OrdosAlpha

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Re: Mail shield certificate not trusted in Outlook
« Reply #26 on: June 18, 2021, 09:51:11 PM »
Not getting the option to download Build 21.5.6354.675 via the Update section, either. Rebooted my PC several times and Build 21.5.6354.561 is still the latest build available.

Have you tried a manual program update (from the tray icon) ?
I just did that and got the latest build with the fix.

Tried via the System Tray icon, same thing. Build 21.5.6354.561 is still the latest version available. Even re-downloaded the offline installer, and did a re-install. Build 21.5.6354.561 is the version that's installed.

Offline DavidR

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Re: Mail shield certificate not trusted in Outlook
« Reply #27 on: June 18, 2021, 10:02:25 PM »
Well the (manual program update) worked for me, however as I said I started of from avast free 2.4.xxxx.xxx, so I'm surprised it didn't for you.

Others are also reporting they have got 21.5.2470 (build 21.5.6354.675).

Have you done a system restart yet (required for program updates), though I would have expected avast to ask for one.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline GwadaGeek

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Re: Mail shield certificate not trusted in Outlook
« Reply #28 on: June 18, 2021, 10:23:29 PM »
I have build 21.5.6354.675 installed and no more popup error message "The server you are connected to is using a security certificate that cannot be verified. A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider."
The Avast Add-in is listed as activated but Avast buttons are missing  in my Outlook 2010, how to get Avast tools bar back ?

Offline corttex

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Re: Mail shield certificate not trusted in Outlook
« Reply #29 on: June 18, 2021, 10:24:11 PM »
Not getting the option to download Build 21.5.6354.675 via the Update section, either. Rebooted my PC several times and Build 21.5.6354.561 is still the latest build available.
The same thing is happening to me...