Avast 4 Home iVAS will not auto-update

[techie101]

  I have been using Avast 4 HE with Windows 98.
It will not autoupdate even though the settings are correct in the panel for it to do so by default.

However, It will update manually.

The forum did not seem to have addressed this problem previously.

Otherwise, the Avast 4 HE works fine with Win98.

Help please.  Thank you.

[Vlk]

How do you connect to the internet? Have you changed any settings in the avast4.ini file?

[Amerk_5]

I noticed that before too. I was using v4.0.183 Home with W98SE. It was shortly before v4.0.202 came out. I just uninstalled & reinstalled v4.0.183 & it was able to update again. I've got a DSL connection, I hadn't made any changes to the avast4.ini nor my firewall (Kerio v2.1.4)

[techie101]

I thought about reinstalling, but I do that only as a last resort.
I like to find out what went wrong before fixing it in case it happens again.

Thank you for the reply.

Techie

[ernesttang]

Hey, I have the same problem but this is on XP.

The msg displayed on the screen is "Server www.iavs.cz (62.168.69:80) is down. and error number is (20000004).

Msg in the setup log is:

Started: 09.05.2003, 10:47:49
Operating system: WindowsXP ver 5.1, build 2600, sp 1.0 [Service Pack 1]
Computer WinName: N0195
Computer DnsName: N0195
Computer Ip Addr: 172.16.1.88
Registered User: slake
Registered Company:
Windows Net User: SYSTEM
Default destination:C:\Program Files\Alwil Software\Avast4
Destination from admin.ini:C:\Program Files\Alwil Software\Avast4
Command line: /downloadpkgs /noreboot /silent /progress
Get registry: Software\Alwil Software\Avast\4.0\SetupVersion=183
Existing destination:C:\Program Files\Alwil Software\Avast4
Locale: English
Mode: forced update
avast! setup v183 (183), inet
UpdateControls
Server definition(s): 4. From file: 4. Old overwritten: 0.
Current server(1): http://www.iavs.net/iavs4pro
ERROR:insLoadPackage returned:0x20000004
ERROR:Server www.iavs.cz (62.168.45.69:80) is down.

Have checked on Proxy setting and specified the address and port 81 to use, the problem still persist.
 


With the log msg above, any idea why is this happening?

[techie101]

Slake,

I believe that my problem was with my firewall.  Do you use one?  If it is a run based one, make sure that you have set the FW to allow traffic from that application.

My FW apparently went wacky and if though I had it set to "allow" update, it prevented it.  I had to reinstall the firewall.  Now it seems to be working.....be I will let you know if anything else develops.

techie

[ernesttang]

Yes, I'm hving Sygate FW.  What FW you've installed?

The problem still persist even the FW is disbaled.

have you tried disbale the FW to see if it work before resintalling it?

regard,
ernest

[shooter]

hi

click right on the a of avast in your system tray. choose update.

that should work!!


shooter

[techie101]

 
Ok ...problem came back again and I gave up on Sygate with Windows98.  Changed to Zone Alarm and everything is working just fine.

Bye

[drbillc]

  I'm running on Win2k SP3 -- no firewall software -- and am getting the same screwy update problem:

Started: 27.05.2003, 23:23:23
Operating system: Windows2000 ver 5.0, build 2195, sp 3.0 [Service Pack 3]
Computer WinName: AUTODAFA
Computer DnsName: autodafa
Computer Ip Addr: 192.168.1.225
Registered User: William T. Curtis
Registered Company:
Windows Net User: SYSTEM
Default destination:C:\Program Files\Alwil Software\Avast4
Destination from admin.ini:C:\Program Files\Alwil Software\Avast4
Command line: /downloadpkgs /noreboot /updatevps /silent /progress /tray
Get registry: Software\Alwil Software\Avast\4.0\SetupVersion=211
Existing destination:C:\Program Files\Alwil Software\Avast4
Locale: English
Mode: forced update
avast! setup v211 (211), inet
Server definition(s): 4. From file: 4. Old overwritten: 0.
Current server(1): http://www.iavs.cz/iavs4pro
ERROR:insLoadPackage returned:0x20000004
ERROR:Server www.avast.com (unknown:80) is down.


Any suggestions?

[techie101]

dr bill,
I have not used 2000 much, but your files look ok.
I did notice that the program entered a line that the server was down.
NO server.... NO update.
Did the program ever update automatically?
Can you right click on the Avast tray icon and manually update the db?
Another remedy which I have found to work for those using IE5 and above is to put the (4) server locations that Avast uses in the TRUSTED INTERNET ZONE.
Unless one of the AVast Gurus has any other help....this is all I can think of at the moment.
My problem lied in a conflict between Sygate 5, Avast4 and W98.
I now use Zonealarm and all is fine.
If you are not using a firewall, try the fix above and if it does not work.......uninstall and reinstall.
I don't like doing that unless necessary......and you may find it so.

Good luck

[techie101]

dr bill,
 :)Me again...

Forgot to ask...
Do you have your Update settings on Automatic for Database and Ask for Program updates?

Techie..
Bye

[drbillc]

I've set the program for automatic updates for both and then tried the right-click manual update as well -- no luck.  Adding the sites to my trusted zones doesn't help either.  Uninstall-reinstall doesn't help.  The only way I get updates to work is if I manually download them and run them myself.  

[Vlk]

drbillc,

the mere fact that you can access this forum (which is hosted on www.avast.com) contradicts with the logs (which say that www.avast.com is "down").
 
Have you tried to play with the proxy settings? What does IE show you about your proxy settings (Tools -> Internet Options -> Connections -> LAN Settings)?

Vlk

[drbillc]

I was able to finally get Avast to update by manually setting my proxy configuration.  What still confuses me is that my proxy settings within IE6 are correct yet, when set to pull the proxy settings from IE or to connect directly, updates failed!

To be more specific IE v6.0.2800.1106 with 128 bit encryption, Squid proxy on a separate box, going through a Linksys router.  

Bill