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Quote from: csanii on June 04, 2021, 04:33:35 PMIf I have Web Shield = ON and I untick the "Scan HTTPS" and then restart the browser, then it seems to work properly.If I don't restart the browser, the browser doesn't seem to always notice I changed the Avast setting.While this is a BIG improvement to not having any WebShield on, this would mean many sites would not be scanned as more and more sites are migrating to HTTPS.Does this help narrow down the root cause since I am assuming that if there is such a function to "Scan HTTPS" there should be a way to have it enabled and work without blocking many sites(including the Avast main site) ?Thanks for investigating this for me!Hi,Can you please provide us with a support file ID?Please follow these steps:1. enable debug logging2. open Chrome and go to Google.com3. re-enable HTTPS scanning4. restart Chrome, attempt to open Google.com and allow it to fail5. generate and send us the support package ID.To generate the support file, please see this link.https://support.avast.com/en-ww/article/Submit-support-file
If I have Web Shield = ON and I untick the "Scan HTTPS" and then restart the browser, then it seems to work properly.If I don't restart the browser, the browser doesn't seem to always notice I changed the Avast setting.While this is a BIG improvement to not having any WebShield on, this would mean many sites would not be scanned as more and more sites are migrating to HTTPS.Does this help narrow down the root cause since I am assuming that if there is such a function to "Scan HTTPS" there should be a way to have it enabled and work without blocking many sites(including the Avast main site) ?Thanks for investigating this for me!
Quote from: r@vast on June 07, 2021, 04:47:00 PMQuote from: csanii on June 04, 2021, 04:33:35 PMIf I have Web Shield = ON and I untick the "Scan HTTPS" and then restart the browser, then it seems to work properly.If I don't restart the browser, the browser doesn't seem to always notice I changed the Avast setting.While this is a BIG improvement to not having any WebShield on, this would mean many sites would not be scanned as more and more sites are migrating to HTTPS.Does this help narrow down the root cause since I am assuming that if there is such a function to "Scan HTTPS" there should be a way to have it enabled and work without blocking many sites(including the Avast main site) ?Thanks for investigating this for me!Hi,Can you please provide us with a support file ID?Please follow these steps:1. enable debug logging2. open Chrome and go to Google.com3. re-enable HTTPS scanning4. restart Chrome, attempt to open Google.com and allow it to fail5. generate and send us the support package ID.To generate the support file, please see this link.https://support.avast.com/en-ww/article/Submit-support-fileDone, file id Z54Z4
Quote from: Alexandre_Diniz on June 16, 2021, 02:53:04 AMQuote from: r@vast on June 07, 2021, 04:47:00 PMQuote from: csanii on June 04, 2021, 04:33:35 PMIf I have Web Shield = ON and I untick the "Scan HTTPS" and then restart the browser, then it seems to work properly.If I don't restart the browser, the browser doesn't seem to always notice I changed the Avast setting.While this is a BIG improvement to not having any WebShield on, this would mean many sites would not be scanned as more and more sites are migrating to HTTPS.Does this help narrow down the root cause since I am assuming that if there is such a function to "Scan HTTPS" there should be a way to have it enabled and work without blocking many sites(including the Avast main site) ?Thanks for investigating this for me!Hi,Can you please provide us with a support file ID?Please follow these steps:1. enable debug logging2. open Chrome and go to Google.com3. re-enable HTTPS scanning4. restart Chrome, attempt to open Google.com and allow it to fail5. generate and send us the support package ID.To generate the support file, please see this link.https://support.avast.com/en-ww/article/Submit-support-fileDone, file id Z54Z4Hi,Can you please check if the file ID you posted here is correct? It seems that we did not receive the package.
Yes, even the zipped file is still in the AvastSupport folder with the full name "20210616_0046_Z54Z4_3066815788.zip". Can I send it directly to a support email? The file is 15MB.
Quote from: Alexandre_Diniz on June 19, 2021, 01:46:46 AMYes, even the zipped file is still in the AvastSupport folder with the full name "20210616_0046_Z54Z4_3066815788.zip". Can I send it directly to a support email? The file is 15MB.Hi,Please share it via some cloud storage (google drive, dropbox, one-drive) or Avast FTP server (https://support.avast.com/en-ww/article/160/)thank you
Quote from: r@vast on June 21, 2021, 06:00:31 PMQuote from: Alexandre_Diniz on June 19, 2021, 01:46:46 AMYes, even the zipped file is still in the AvastSupport folder with the full name "20210616_0046_Z54Z4_3066815788.zip". Can I send it directly to a support email? The file is 15MB.Hi,Please share it via some cloud storage (google drive, dropbox, one-drive) or Avast FTP server (https://support.avast.com/en-ww/article/160/)thank you@r@vast,i sent the link to you by private message
Quote from: Alexandre_Diniz on June 21, 2021, 09:33:38 PMQuote from: r@vast on June 21, 2021, 06:00:31 PMQuote from: Alexandre_Diniz on June 19, 2021, 01:46:46 AMYes, even the zipped file is still in the AvastSupport folder with the full name "20210616_0046_Z54Z4_3066815788.zip". Can I send it directly to a support email? The file is 15MB.Hi,Please share it via some cloud storage (google drive, dropbox, one-drive) or Avast FTP server (https://support.avast.com/en-ww/article/160/)thank you@r@vast,i sent the link to you by private messageThank you - I have replied to your PM.