HELP: URL:Mal d3ag4hukkh62yn.cloudfront.net

[producer]

Hi,
Since few hours ago I am experiencing a terrible issue which blocks Amazon website. Connection aborted by Avast Free Antivirus.

URL:Mal
d3ag4hukkh62yn.cloudfront.net

This happens on Chrome, also on Firefox, only for amazon.
The Avast scan found nothing. No any foreign process in Task Manager, also nothing in the Programs and Features.
Please, anyone help me how to solve this issue!
I can't find a way to exclude this in Avast settings. And should I try to exclude it at all and how?
Big thanks in advance!

[DavidR]

|My default browser is Firefox - I also have some settings and extensions that could prevent 3rd party sites loading - so I don't know if this could be part of your problem. uBlock Origin, uMatrix, Privacy Badger and DucjDuckGo Privacy Essentials.

I have no problem connecting to amazon.co.uk (my normal connection for the uk) and no issues.

Just connected to amazon.com and still no issue.

[producer]

It's weird that Amazon is being blocked for some minutes, then it loads, then blocked again, etc.
I don't use extensions, I checked again.

[DavidR]

Sorry I don't see it, working without issues for me and if your image is correct it isn't alerting on Amazon.

[AvastParadox]

I am also experiencing this issue. I am using the DEV version of MS Edge Version 93.0.916.1 (Official build) dev (64-bit). It started this morning. I am running the latest version of Avast, version 21.5.2470 (build 21.5.6354.675) with the latest virus definitions. I did a scan (passed) and have no new extensions added in the last few weeks. I get the same Avast warning message when I try & use Firefox (latest version) as well. Amazon website does not load. If I refresh the browser a few times, Amazon may load, but when trying to navigate the website, I may not get subsequent amazon webpages to load. If I pause the Avast Shield Controls, I can use Amzon's website normally. The error message I get when Avast Shields are up and I try and access Amazon.com is PR_CONNECT_RESET_ERROR.

[carryots1]

I started having this issue today (I'm on Windows 7) as well after updating to the latest version of Avast AV so it's not just you. I do have an ad blocker add in installed in Firefox (uBlock Origin) and thought that might be the issue and tried disabling it and clearing cache/cookies/DNS but no good. I then tried amazon.com in Chrome and IE (where I don't have any add ons at all) and have the same problem which means it's not a browser issue but something computer wide.

I then temporarily disabled Avast and tried the site again...and it worked right away across all 3 browsers. I rebooted (which re-enabled Avast) and the issue came right back. So unless there is something legitimately malicious on the Amazon site, it's definitely an Avast issue in some form (the way it's handling the Amazon.com site or elements within too aggressively).

To test, try disabling your Avast temporarily (or each shield individually temporarily) and see if you still have the issue.

[xraiderv18]

it may be a cloudfront url twigging, but having amazon connections immediately terminated is a simple cause/effect. theres something hinky with the webshield.

[xraiderv18]

I started having this issue today (I'm on Windows 7) as well after updating to the latest version of Avast AV so it's not just you. I do have an ad blocker add in installed in Firefox (uBlock Origin) and thought that might be the issue and tried disabling it and clearing cache/cookies/DNS but no good. I then tried amazon.com in Chrome and IE (where I don't have any add ons at all) and have the same problem which means it's not a browser issue but something computer wide.

I then temporarily disabled Avast and tried the site again...and it worked right away across all 3 browsers. I rebooted (which re-enabled Avast) and the issue came right back. So unless there is something legitimately malicious on the Amazon site, it's definitely an Avast issue in some form (the way it's handling the Amazon.com site or elements within too aggressively).

To test, try disabling your Avast temporarily (or each shield individually temporarily) and see if you still have the issue.

I sincerely doubt its something on our computers, aside from avast having a problem somewhere in its own systems...too many of us reporting, and as no two computer users have the same browsing habits or sites they frequent, the odds of us all picking up the exact same infection are...well..the odds are better on the cash 4 life or powerball lotteries here in the states.

as it is, I went into paranoid mode myself the second I thought there might be a chance it was legitimate(first instance last night) and scanned the **** out of my system with malware bytes, then, as dubious as its been acting, avast. clean scan results.

[producer]

Well, I had no other choice but to disable the Web Shield and now I can reach Amazon website.
The Avast team should announce this issue and fix it.
I still think it's not caused by Amazon, it's kind of virus/hijack malicious which Avast blocks. But Avast MUST get rid of it instead of making us unable to visit Amazon.

[xraiderv18]

I dont think its a legitimate malware threat, I think something got into the definitions the web shield uses.

[DavidR]

I dont think its a legitimate malware threat, I think something got into the definitions the web shield uses.

If that were the case, then surely everyone would be affected, which isn't the case.  Which makes it all the more difficult to understand.

[xraiderv18]

I'm going to test if the windows 10 app is affected by this..if not then its a safe alternative while this mickey mouse problem's going around.

[xraiderv18]

ok, got some workarounds for the folks who dont feel safe messing with the exceptions list.

the mobile apps are unaffected, and can be used for most tasks on amazon.

if you have windows 10, there IS an amazon app available that has all the same features of the website and so far has NOT tripped avast's web shield.

[xraiderv18]

I bounced this off the guys over at tenforums and one user ran a check here https://www.virustotal.com/gui/url/557ee3ca5f765ef99c3900580dac57fad08755e2283b6191bc109b06839753c2/detection and virus total says all clear...problem's definitely on avast's end.

[pwdances]

I have been experiencing this same problem for a couple of days. Seems to affect different browsers including: Chrome, Firefox and Opera. Is this an Avast problem? Will they fix it soon? It is frustrating to not be able to access Amazon although I have some work arounds. Anyone know if Avast will correct this problem? Thanks!