Author Topic: [SOLVED] Problem updating Mozilla Thunderbird  (Read 1562 times)

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Offline jvlerks

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[SOLVED] Problem updating Mozilla Thunderbird
« on: June 21, 2021, 01:34:14 PM »
Hello, I got a message that Avast Free Antivirus 21.5.2470 (versie 21.5.6354.675) isn't able to update Mozilla Thunderbird (TB): "Something went wrong and the update failed. Try it again."
TB has already the most actual version [78.11.0 (64 bits)]. So this message isn't usefull, but did not disappear.
It only disappears when I uninstall TB.
Is it an bug?
« Last Edit: July 25, 2021, 05:37:43 PM by jvlerks »

Offline Asyn

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Re: Problem updating Mozilla Thunderbird
« Reply #1 on: June 21, 2021, 01:40:21 PM »
Confirmed, same here. I put TB on the ignore list (for now).
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.683] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: Problem updating Mozilla Thunderbird
« Reply #2 on: June 21, 2021, 04:07:31 PM »
Also confirmed.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline manoliar

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Re: Problem updating Mozilla Thunderbird
« Reply #3 on: June 22, 2021, 06:41:34 AM »
Confirmed for both (avast free win 10 20H2) and avast premium (win10 21H1).

Offline Asturias7

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Re: Problem updating Mozilla Thunderbird
« Reply #4 on: June 22, 2021, 07:03:47 AM »
Happened to me as well. I also put it on the ignore list.

Offline SpeedyPC

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Re: Problem updating Mozilla Thunderbird
« Reply #5 on: June 22, 2021, 07:22:05 AM »
The same issue above and I'm sure Avast will fix it ASAP!!!
ASUS G75VX-T4153H | Avast Premium v21.9.2493 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | W8.1 64bit | Firefox 64bit | Thunderbird 64bit | MBAM Premium | Adguard Premium | CryptoPrevent Premium | CCleaner Portable | MCShield | Macrium Reflect | 7-Zip

Offline DavidR

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Re: Problem updating Mozilla Thunderbird
« Reply #6 on: June 22, 2021, 12:19:12 PM »
Personally I don't depend on these Avast Program updates, but do my own manual program updates for those programs I use frequently.

I also monitor the >> Updates << topic https://forum.avast.com/index.php?topic=9671.0 which gives Updates to hundreds of updates not covered by the few monitored by Avast.
« Last Edit: June 22, 2021, 12:25:00 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: Problem updating Mozilla Thunderbird
« Reply #7 on: June 22, 2021, 12:41:34 PM »
The same issue above and I'm sure Avast will fix it ASAP!!!
I reported it yesterday (via Slack) and the devs are checking it.
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.683] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline OrdosAlpha

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Re: Problem updating Mozilla Thunderbird
« Reply #8 on: June 23, 2021, 07:05:06 AM »
Also getting this bug. Stuck Thunderbird onto the ignored software list.

Offline OrdosAlpha

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Re: Problem updating Mozilla Thunderbird
« Reply #9 on: July 14, 2021, 09:02:33 AM »
Still an issue after updating to Thunderbird 78.12 yesterday.

Offline DavidR

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Re: Problem updating Mozilla Thunderbird
« Reply #10 on: July 14, 2021, 12:38:15 PM »
The same issue above and I'm sure Avast will fix it ASAP!!!
I reported it yesterday (via Slack) and the devs are checking it.

This appears to have spread to Firefox, telling me there is an update available when I have the latest version.

So two for two on Mozilla products, I disabled checking on Thunderbird, looks like I'm going to do this for Firefox.  Gets to the point that I may just remove/disable this component.

Doing a Check For Updates now indicates all programs are up to date.

Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: Problem updating Mozilla Thunderbird
« Reply #11 on: July 16, 2021, 11:11:22 AM »
Dev-Info: We have implemented some patches in the meantime, the vps module (new Software Updater module) was already released to the public.
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.683] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jvlerks

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Re: [SOLVED] Problem updating Mozilla Thunderbird
« Reply #12 on: July 25, 2021, 05:38:37 PM »
As you can see, the problem is solved. Thanks   :D :D